Thinking of Oracle Service Cloud: Go for It
December 20, 2018
Thinking of Oracle Service Cloud: Go for It
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Oracle Service Cloud is basically used for our business clients. Our organization uses Oracle Service cloud for taking customer calls by web, email, or chat. Also, the self-serve feature is super good, and we have taken advantage of it for many organizational implementations. It helps us to keep tracking of all the expenses, which in turn helps us serve the customer better.
- It is extremely customizable. Whatever you think, you can achieve.
- I like the console screen/view which helps me to keep an eye on my work in a single screen.
- The path to centralized data access is very quick and easy.
- Workflows can be built just by understanding Visio diagrams, which helps non-programmers.
- As far as I experienced, Service cloud is not supportive for sales agreements.
- Processing speed is quite slow.
- Due to low speed, it takes time when creating new packages.
- Sometimes it is difficult to upload documents.
- The ability to run reports for a huge selection of data is fabulous.
- It is very easy to see and read employees information, but pulling records is very cumbersome.
- The training time of new employees has decreased.
We are now able to process items in a more timely way. It has also increased our accuracy in payroll processing. Other tools may allow people to log in to a web browser to monitor activities, but when you get out of network it crashes and performs very poorly. Oracle Service Cloud does not do this, which is better for me.