Oracle provides an efficient and productive Cloud Service
Updated September 10, 2019

Oracle provides an efficient and productive Cloud Service

John Petit | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Service Cloud

Oracle Service Cloud is the platform we use throughout the company to manage our information and content exchange services with suppliers and customers. Oracle Service Cloud drives collaborative work among employees without technical complications. It makes it possible to share dynamic content, in addition to having a social media call center. Intelligent interaction adapts very well to the dynamic and collaborative work of our department.
  • It has an easy-to-use interface with very useful interaction channels, such as chat, social networks, communities, video chat, IoT, etc.
  • It is very easy to customize and configure both the agent desktop and the client portal.
  • Oracle Service Cloud has the ability to quickly create efficient workspaces and workflows.
  • Email support is one of the strengths of this platform.
  • It generates the possibility of communicating with the client across all possible channels.
  • It provides live chat, which works efficiently to communicate quickly and without complications.
  • Not all communication channels work as expected.
  • Its cost must be evaluated in relation to the functions it offers.
  • Lack of specific knowledge in the use of this service.
  • It allows us to improve communications with customers, being its best feature is its wide variety of tools to stay in touch with our customers.
  • It facilitates collaboration and provides the possibility of integrating various platforms for more collaborative management.
  • It provides productive growth due to the influence it generates with customers.
Oracle Service Cloud offers a wide range of communication channels that optimize and innovate the company's communication process and management with our customers.
Oracle Service Cloud allows a call center to maintain fluid and efficient communication with customers and the work team. The amount of customization that can be added to this product makes it possible to foster collaboration in the office and in addition, repetitive back-office tasks can also be automated with Oracle Service Cloud.

Oracle Service Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration