Rocking
April 04, 2022
Rocking
Score 6 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)
For local government and higher education sectors to manage their CRM needs and functions. Also utilizing the customer portal pages to allow the customers to easily access end-user front-end pages.
- Incident management
- Workflow management
- Reporting
- Business rules
- Automated profile permission selection and copy function
- Improved user account security from accessing other account content
- Customer portal pages using latest Devops function
- Better automated migration support from one instance to another
- Self service experience
- Increased 30 percent customer experience using out of box functions and had to use 70 percent customizations
- Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Ease of use over incident management
Do you think Oracle Fusion Service delivers good value for the price?
Yes
Are you happy with Oracle Fusion Service's feature set?
No
Did Oracle Fusion Service live up to sales and marketing promises?
No
Did implementation of Oracle Fusion Service go as expected?
No
Would you buy Oracle Fusion Service again?
Yes