Great solution for Finance team to manage their day-to-day operations
April 09, 2022

Great solution for Finance team to manage their day-to-day operations

Kay Gosling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)

Oracle cloud platform is used to manage our finances team's data and invoicing. It has created freedom of accessing and also storing information securely over the cloud. Their team uses it as a cloud-based sales tracking system and fulfillment along with PBCS for user management and access control to several different governance modules and reporting features.
  • Can easily add or remove resources as needed.
  • Allows database utilization
  • Integration with other Oracle product solutions is straightforward and efficient
  • Difficulty using the search features in SuiteAnswers, its a maze can't pinpoint the correct solution for specific questions.
  • The need for more tutorials on how to use Oracle cloud platform.
  • The dashboards should be easier to understand and manage.
  • I'm in IT, I cannot comment on this area only business can provide this detail
  • I'm in IT, I cannot comment on this area only business can provide this detail
Since the integration of PBCS into our Netsuite environment, we have not had a failure since it releases into the production environment that we had to rollback and any reported incidents from the business department

Do you think Oracle Fusion Service delivers good value for the price?

Not sure

Are you happy with Oracle Fusion Service's feature set?

Yes

Did Oracle Fusion Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Fusion Service go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Fusion Service again?

Yes

It is the perfect solution for finances and/or sales teams to manage their day-to-day operations and services for their organization/business.

Oracle Fusion Service Feature Ratings

Expert directory
5
Ticket creation and submission
8
Ticket response
7
External knowledge base
5
Internal knowledge base
5