Why Oracle has to innovate
December 28, 2021
Why Oracle has to innovate
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)
We were using Oracle Cloud implementing E-Business Suite ERP and a lot of customizations. There is a lot of functionalities that were not covered for this ERP and we develop several forms and reports that we need in order to provide support to our C-level executives.
Pros
- Backup were on time always.
- Deployments were on time.
- Meeting were organized every time we need them.
- Escalation really works.
Cons
- Prices are changing every year with no notice for customers.
- Cloning and Refresh of environments are very limited compared with competitors.
- Support is very limited and not flexible as they should be.
- Support is given outside and communication is very difficult some times.
- Escalation is clear.
- Incident Management works.
- Old products support works.
- During incidents is hard to manage internally.
- Extra things (eg. additional backup) are costly.
- Support sometimes is difficult to follow.
Here we have several Oracle stack Products but the new things are hard to integrate. That was the main reason .
Do you think Oracle Service delivers good value for the price?
Not sure
Are you happy with Oracle Service's feature set?
Yes
Did Oracle Service live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Oracle Service go as expected?
Yes
Would you buy Oracle Service again?
No
Comments
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