Good CRM system for median and big business company
February 16, 2016

Good CRM system for median and big business company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Siebel CRM Technology

Overall Satisfaction with Oracle Siebel CRM

Oracle Siebel CRM is used to store client, user and company employee information. It is used across the whole organization.
  • Very nice integration with Oracle database
  • Easily to build or coding oracle siebel CRM with both Java and .net
  • Great APIs provided by oracle siebel CRM
  • UI is not easily to use
  • Too many functions on the UI.
  • It did increase employee efficiency in marketing, finance and the call center.
  • Microsoft Dynamic AX
AX is a light weight ERP or CRM system. It fit for small business company or a pure business company.
It is well suited for a business company. You do not need to understand the whole business logic to operate the CRM.

Oracle Siebel CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Case management
8
Call center management
8
Help desk management
8
Lead management
7
Email marketing
7
Task management
8
Billing and invoicing management
8
Reporting
8
Forecasting
8
Pipeline visualization
8
Customizable reports
8
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
8
Compensation management
8
Not Rated