Oracle Siebel CRM

Oracle Siebel CRM

Score 8.3 out of 10
Oracle Siebel CRM

Overview

What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for perspectives on the broader marketing and sales functionality, beyond and including...
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Recent Reviews

Oracle Siebel CRM Review

8 out of 10
December 19, 2018
The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all …
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Popular Features

View all 31 features
  • Custom fields (16)
    10.0
    100%
  • Workflow management (17)
    9.0
    90%
  • Opportunity management (16)
    9.0
    90%
  • Customer data management / contact management (17)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

What is monday.com?

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

8.9Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.3Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.9Avg 7.9

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.7Avg 7.8

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.3Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.6Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

10Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.8Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

10Avg 7.4

Platform

5Avg 7.6
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Product Details

What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for perspectives on the broader marketing and sales functionality, beyond and including Siebel CRM.

Oracle Siebel CRM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (103)

Attribute Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Anne Klosterman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It still is a great reference tool even though it's no longer our main Sales CRM tool.
  • Not having integration between Oracle Siebel CRM and Salesforce Lightning makes it harder to find older information.
  • When Oracle Siebel CRM was one of our main Sales CRM tools, it had a lot of glitches and errors which created more frustration and downtime.
Zulshumail-Ain Bin Pervez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Retention of customer is increased impressively.
  • The integration is amazing as we can have multiple integration without hassle.
  • It can be deployed both on-premises and in the cloud. Also, it has a user-friendly interface once you get your hands on it.
Score 9 out of 10
Vetted Review
Verified User
  • Very positive impact: replacing multiple silo applications based on outdated technology
  • Provide data integrity by eliminating redundancy and the use of audit trails
  • Improves safety of users on the field: use of tracking tool and providing list of hazards
October 03, 2019

Developer perspective

Score 10 out of 10
Vetted Review
Verified User
  • With the current clients, it will be core support for conducting compliance and enforcement ministry functions for the next 10+ years.
  • It will allow for making our environment cleaner by effectively enforcing the law across the province.
Lizzy Randall | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • I'm a Siebel developer, so I'm not sure what type of ROI we've had. It's only been 6 years since we've been live, so my guess is we haven't had a positive impact yet. There might be some in the sense that the system isn't down like the previous one.
December 19, 2018

Oracle Siebel CRM Review

Score 8 out of 10
Vetted Review
Verified User
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Lokesh Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Increased business opportunities by adding more clients.
  • Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
  • Account creation for any organization became easy.
Abhijit Bhattacharjee | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
  • Decrease in productivity. Siebel CRM was often a barrier to faster turnaround of support cases and activity monitoring because of slow performance.
  • Necessitated lots of help. We had enough training to pick up the basics pretty easily. But creating the customized reports necessary to gain insight constantly required input from power users and others more experienced. IMHO, this should be a much more intuitive process.
  • Managed correspondence well. At least we could easily trace past history of correspondence with each customer and internal resources.
Score 6 out of 10
Vetted Review
Verified User
  • Positive: Its easy to create /track cases in Service module and we can customize our case management system as much as we need.
  • Negative: Sometimes, Siebel users are frustrated with Siebel UI performance like Multivalued applets, Pick Applets, etc..
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