An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
5 years of experience6 years of experience15 years of experience20 years of experience18 years of experience19 years of experience21 years of experience17 years of experience7 years of experience2 years of experience2 years of experience4 years of experience4 years of experience
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An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive…
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Efficient Management of Quotes and Orders: Users have consistently praised Siebel for its streamlined functionality in managing quotes and referencing orders, simplifying access to customer data with just a single click. This efficiency has enabled businesses to expedite their processes and enhance overall productivity significantly.
Robust Complaint Handling and Escalation Solutions: Customers have lauded Siebel for its robust complaint handling and escalation options, offering a diverse array of solutions to effectively address customer issues. The availability of multiple pathways for issue resolution has been instrumental in ensuring high levels of customer satisfaction.
Flexible Configuration Capabilities: Reviewers have emphasized the flexibility of configuration options in Siebel, enabling precise customization to align functions with specific business requirements without the need for extensive modifications. This adaptability has empowered organizations across various industries to tailor Siebel according to their unique operational needs efficiently.
Outdated User Interface: Users have expressed dissatisfaction with the outdated user interface of Siebel, noting that it lacks detail compared to other sales CRMs and is prone to computer bugs. They find the interface challenging for beginners, which hinders their overall user experience. Performance Issues: Users have reported lagging times with Siebel CRM. They have noted lagging times with larger reports and have noted issues with the server. Lack of Online Training and Documentation: Users have highlighted the absence of online training and documentation availability similar to Salesforce as an area needing improvement. This makes it difficult for users to access the resources needed to fully understand and utilize Siebel's features effectively.
Used:
Sales Force CRM
SAP CRM
Microsoft Dynamics CRM
