Oracle Siebel CRM

Oracle Siebel CRM

Score 8.3 out of 10
Oracle Siebel CRM

Overview

What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for perspectives on the broader marketing and sales functionality, beyond and including...
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Recent Reviews

Oracle Siebel CRM Review

8 out of 10
December 19, 2018
The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all …
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Popular Features

View all 31 features
  • Custom fields (16)
    10.0
    100%
  • Workflow management (17)
    9.0
    90%
  • Customer data management / contact management (17)
    9.0
    90%
  • Opportunity management (16)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

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monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

8.9Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.3Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.9Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.7Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.3Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.6Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

10Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.8Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

10Avg 7.4

Platform

5Avg 7.5
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Product Details

What is Oracle Siebel CRM?

Oracle Siebel CRM is a Customer Relationship Management system that is part of the Siebel family of applications. See reviews of the Oracle Siebel Enterprise Marketing Management Suite for perspectives on the broader marketing and sales functionality, beyond and including Siebel CRM.

Oracle Siebel CRM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (103)

Attribute Ratings

Reviews

(1-16 of 16)
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September 26, 2019

Siebel CRM Review

Miguel Padilla, M.Eng. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the position of a product in the market. Let's also not forget about the price of ownership.
Lizzy Randall | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.
Oracle Database I think stacks up because of how robust and speedy (at times) it can be.
December 19, 2018

Oracle Siebel CRM Review

Score 8 out of 10
Vetted Review
Verified User
Siebel is suitable for a large organization as it has a comprehensive integrated functionality with great performance that suits customer service, marketing and sales. It supports complex security guidelines. It has complete development and deployment manager that can keep track of versions and manage the rollback if needed.Other options, such as Saleforce, was expensive and did not provide the flexibility that we needed in our specific use cases.
Score 4 out of 10
Vetted Review
Verified User
Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. Fusion CRM has great integration capability. A lot of features are still in enhancement request phase but Oracle is slowly rolling them out.
Cesar Pena, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make things easy for user via button-click administration, such as automatically creating tasks, sending emails, or making field updates.
LAURA BECK, MA | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We evaluated several companies for marketing before the purchase of Siebel in 2010. However, Siebel was already being used by our sales organization and it was already decided prior to us interviewing other companies that we would be buying Siebel. The dog and pony show for the other companies was just that... a show. We had no real input on what to purchase.
Lokesh Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for Outlook, there is no need to install any additional software to use it in the offline mode.
Abhijit Bhattacharjee | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away from Siebel CRM, but I'm glad we did.
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