Oracle Siebel? Why not?!
Kenyata Garner | TrustRadius Reviewer
February 02, 2019

Oracle Siebel? Why not?!

Score 8 out of 10
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Verified User
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Overall Satisfaction with Oracle Siebel Enterprise Marketing Suite

Oracle Siebel is used similarly to Salesforce as it is a CRM that is your customer database. We were and are able to communicate with our customers by sending and responding to emails, handling service issues, and accessing basic account information. Basically, it's a one-stop shop for our customer needs. It's a very dependable program.
  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
  • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
  • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
  • Overall, it has made it relatively easy to communicate effectively and effortlessly, that in itself is a time saver and we are all aware that time is money!
  • The program pays for itself.
I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
It's suited for most companies I would say Retail, entertainment, and call centers small or large will find that this program is A1.