STAY AWAY... Bait and switch!
December 07, 2019

STAY AWAY... Bait and switch!

Bruce Elliott | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

I was cold-called by the company. As a licensed real estate agent it is pretty easy to find my number. The sales person told me they could increase my online exposure and generate "a ton" of followers and/or new customer inquires by providing useful and timely generated emails to my existing email data base. All I had to do was give them my database contact info, they would then create the emails and I would watch to see who clicked on, followed, inquired, etc. The start-up cost was $545 and $448 a month.

Nobody ever called, emailed or even inquired from the email campaigns. The only followers I ever had were the same existing clients that already followed me. While the content of the service is not bad and perhaps even a necessary evil, the problem arose when I tried to cancel after 6 months of using the service.

I was told on multiple calls from the very beginning the program was a simple pay per month basis and I can cancel anytime. In the beginning, I had multiple emails asking to set up a conference call to provide my email database and get started. Nowhere was anything ever implied, provided, stated or written that I had committed to any long term program. I have had other companies that have a separate person call and confirm what you are signing up for and for how long. I emailed and tried to cancel after 6 months. Beware, someone from the company will call you and attempt to get you to stay on. They will continue to argue and threaten to continue charging your card for up to 1 year. Immediately after hanging up they charged my card for another month! Stay away....desperate people/companies do desperate things!
  • Content.
  • Communication sending out the various email campaigns.
  • Customer service.
  • Truth in what they are selling.
  • If they are good in what they do then they don't need to argue and fight to keep someone from canceling!
  • Very expensive for what you actually get!
  • Zero positive impact or benefit to my business.
  • Negative impact on balance sheet to the tune of about $3200!
  • Lost time (hours) fighting with company to cancel.
25% of cost and comparable product
Company will say ANYTHING to get you to sign up. Bait and switch from what was promised to what was delivered and for how long. They promised the world and then tried to operate out of fear by bullying the customer!

Do you think OutboundEngine delivers good value for the price?

No

Are you happy with OutboundEngine's feature set?

No

Did OutboundEngine live up to sales and marketing promises?

No

Did implementation of OutboundEngine go as expected?

No

Would you buy OutboundEngine again?

No

I have no scenarios I'd recommend it for. Perhaps the person that has too much money and wishes to exchange a fair amount of it for hope and dreams of an unrealistic outcome for something they only THINK they cannot do on their own. OutboundEngine provides very basic templated emails that are sent out to your own database.