Moving the chains with Outbound Engine!
January 30, 2020

Moving the chains with Outbound Engine!

David Robnett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

OutboundEngine is one of our lead services for new business and client retention. We currently use it throughout the organization. New business acquisition is our primary use of Outbound Engine. It is also a way we keep in contact with our existing clients.
  • Contacting through email is the way OutboundEngine helps us in developing leads. We provide the emails and OutboundEngine delivers the insurance related content. Leads are developed from the campaigns delivered to our clients and new business prospects. It's a simple and very effective way to reach new prospects and cross-sell existing customers.
  • Their billing is simple.
  • It is a simple process. As long as you provide the leads, they do a good job of the rest.
  • I would say a fault is possibly going strictly with the emails the client puts in. In the real world, we would all like to have endless emails to provide them. However, this is rarely the case. So if you only provide minimal leads, you are going to get minimal results. It would be great if they could provide some of the leads or emails to the client.
  • They account for about 10 percent of our ROI. It does pay for itself within our agency.
Have never used another service. They do a nice job at what they do.
The support you get from OutboundEngine is Great. I think that if they would provide the emails and let us follow up and make sales, it would be perfect. Our challenge is simply having enough emails to give them.

Do you think OutboundEngine delivers good value for the price?

Yes

Are you happy with OutboundEngine's feature set?

Yes

Did OutboundEngine live up to sales and marketing promises?

No

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

Yes

OutboundEngine Feature Ratings

Mobile optimization
5
Email deliverability reporting
10
List management
5
Automated sales alerts and tasks
10
Social sharing and campaigns
10