Item: OutboundEngine
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Keeping in touch with such a wide client base and network can be difficult. However, OutboundEngine helps sort client information and send out emails, etc. in an organized and cohesive manner. It keeps everything organized and together so it's easy to reach out to a specific person, or a large group of people, whenever needed. It addresses the issues of organization in the marketing and outreach areas and is being mainly used in marketing.

Pros and Cons

Customer service is top notch. Every time there's been an issue (which is very rare!) the account managers were easy to reach and had quick answers.
Helps us stay organized with email lists, contact lists, etc.
Sends out content in a timely manner without it being spammy or too frequent.
Gives us the freedom to choose what content goes out and who it goes to, so we can tailor it to our client base's needs since it is so diverse.

Nothing I can think of with the program itself, it is costly though but I believe worth it.

Return on Investment

Being able to stay more organized.
Getting consistent feedback from the people we've reached out to through OutboundEngine.
High cost, but high ROI because we're able to contact all these different groups of people associated with our organization and ensure that they get consistent info from us.

Support Rating

The customer service is excellent. The account managers are easy to reach, and whenever we've had a problem (although there have been hardly any issues since the implementation of OutboundEngine), they have a quick answer and are able to solve it. They are knowledgeable about the product and are committed to helping customers succeed while using the program. I've never not been able to reach someone when I need them.

Key Insights

Do you think OutboundEngine delivers good value for the price?

Yes

Are you happy with OutboundEngine's feature set?

Yes

Did OutboundEngine live up to sales and marketing promises?

Yes

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

Yes

Likelihood to Recommend

It's well suited to our organization because we have a large, diverse network that we need to keep in touch with consistently. Certain groups (such as alumni) need specific information, while other groups (for example, parents or students) need different information. OutboundEngine helps us keep contacts organized and ensure that each group is kept up to date with the information that they need and want.

OutboundEngine Helps Keep Clients Organized and Informed

Overall Satisfaction with OutboundEngine