OutboundEngine Helps Keep Clients Organized and Informed
July 29, 2020

OutboundEngine Helps Keep Clients Organized and Informed

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

Keeping in touch with such a wide client base and network can be difficult. However, OutboundEngine helps sort client information and send out emails, etc. in an organized and cohesive manner. It keeps everything organized and together so it's easy to reach out to a specific person, or a large group of people, whenever needed. It addresses the issues of organization in the marketing and outreach areas and is being mainly used in marketing.

Pros

  • Customer service is top notch. Every time there's been an issue (which is very rare!) the account managers were easy to reach and had quick answers.
  • Helps us stay organized with email lists, contact lists, etc.
  • Sends out content in a timely manner without it being spammy or too frequent.
  • Gives us the freedom to choose what content goes out and who it goes to, so we can tailor it to our client base's needs since it is so diverse.

Cons

  • Nothing I can think of with the program itself, it is costly though but I believe worth it.
  • Being able to stay more organized.
  • Getting consistent feedback from the people we've reached out to through OutboundEngine.
  • High cost, but high ROI because we're able to contact all these different groups of people associated with our organization and ensure that they get consistent info from us.
The customer service is excellent. The account managers are easy to reach, and whenever we've had a problem (although there have been hardly any issues since the implementation of OutboundEngine), they have a quick answer and are able to solve it. They are knowledgeable about the product and are committed to helping customers succeed while using the program. I've never not been able to reach someone when I need them.

Do you think OutboundEngine delivers good value for the price?

Yes

Are you happy with OutboundEngine's feature set?

Yes

Did OutboundEngine live up to sales and marketing promises?

Yes

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

Yes

It's well suited to our organization because we have a large, diverse network that we need to keep in touch with consistently. Certain groups (such as alumni) need specific information, while other groups (for example, parents or students) need different information. OutboundEngine helps us keep contacts organized and ensure that each group is kept up to date with the information that they need and want.

OutboundEngine Feature Ratings

10.0
Mobile optimization
10
Email deliverability reporting
10
List management
10
10.0
Automated sales alerts and tasks
10
Campaign Management ()
Not Rated
10.0
Social sharing and campaigns
10
Reporting & Analytics ()
Not Rated
Platform & Infrastructure ()
Not Rated

Comments

  • Taylor Page | TrustRadius Reviewer
    Taylor Page
    commented 4 years ago
    Thank you for your detailed review! We are thrilled that you found our product helpful in managing your wide network of clients and enjoyed the customization of the program. Here, at OBE, we know that content management takes up a large majority of time, and we are glad that we took that task off your shoulders. We are here to help you effortlessly connect with your target audience and impress them with top-notch content. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team

More Reviews of OutboundEngine

  1. Home
  2. All-in-One Marketing Platforms
  3. OutboundEngine Reviews
  4. User Review of OutboundEngine