IP glance
February 06, 2023

IP glance

Jonathan Guerrero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Streams

We've used PanTerra for the last 12 years, support is always there immediately, no delays in the service at all, the best IP phone service ever as long as their metrics and how you can manage your company. When you come to report is clear, no complaints about their service
  • Support
  • Reporting
  • SMS
  • Create different profiles with 1 signing, this is when you own more than 1 company and don’t want to relate one to the other so instead of having 2 signings they can create profiles under 1 signing
  • Billing might be confusing sometimes, you add a product and automatically over charges start coming in, I had to go over it couple of times to check
  • Price is good,
Always on time, reliable, a truly 24/7 support team
PanTerra delivers excellent communication, I believe productivity comes more into our dept and how they deliver the job

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PanTerra Networks go as expected?

I wasn't involved with the implementation phase

Would you buy PanTerra Networks again?

Yes

I believe the connection is outstanding, the best I’ve tried, support is excellent, there is 1 person 24/7 always and if they can’t help they escalate to their tier team. Room for improvement in creating profile of different companies under 1 signing, Iown 2 companies and I have to log out and login every time to time, it’ll be fine if I can stay with same logging but navigating under companies