PatientPop Review

PatientPop had a representative that sold us the contract and stated that the website was wonderful with full support team that can support our office. We were informed that contract is one year and after one year if we were not happy, we have 30 days to cancel the contract. I believe, we were never informed that it would auto renew for an entire year and to cancel, you need to cancel 60 days prior to the contract date. The website was created, not so great, and I believed they rushed us in creating and once the site was up and running, there was very little to no support. In my experience, I found it hard to get a hold a rep or person to get any access to a service we pay $1,500/ month. I believe it was like pulling teeth to get access to someone to even get a copy of our contract which we are entitled to. I finally got a hold of person after two years and they state that someone is getting back to us. Also got copy of my contract after two years. In my opinion, this is unbelievable In my experience after requesting to cancel the service due to having them put a google number that does not work and only confusing our customers and also annoying the person who owns that number who is getting our calls unnecessarily, we get a live person calling us. We were informed that we have a team manager, who I never had a contact or a name to. In addition, they said someone from their team does a quarterly outreach. In my experience no one has reached out until I started to cancel the contract.