PatientPop - poor in customer service
May 05, 2023

PatientPop - poor in customer service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with PatientPop

We subscribed to PatientPop for website management. Website management, online reviews, appointment scheduling, text message were the services we used PatientPop for.

Pros

  • Nothing
  • Nothing
  • Nothing

Cons

  • Customer support
  • website management
  • negative impact - waste of my time, money.

Do you think Tebra Patient Experience delivers good value for the price?

No

Are you happy with Tebra Patient Experience's feature set?

No

Did Tebra Patient Experience live up to sales and marketing promises?

No

Did implementation of Tebra Patient Experience go as expected?

No

Would you buy Tebra Patient Experience again?

No

They initially started as a small company and offered good services. Lately, that is in the last 1 year, in my experience it has been impossible to reach anyone. In my opinion, the designated practice manager, the client support manager and the online support team offered no help to us in spite of numerous emails. Still worse, even after I terminated my service they continue to charge my credit card. I would not recommend this company to anyone!

Comments

More Reviews of Tebra Patient Experience

  1. Home
  2. Patient Engagement Software
  3. Tebra Patient Experience Reviews
  4. User Review of Tebra Patient Experience