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PatientPop - poor in customer service
May 05, 2023

PatientPop - poor in customer service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with PatientPop

We subscribed to PatientPop for website management. Website management, online reviews, appointment scheduling, text message were the services we used PatientPop for.
  • Nothing
  • Nothing
  • Nothing
  • Customer support
  • website management
  • negative impact - waste of my time, money.

Do you think PatientPop delivers good value for the price?

No

Are you happy with PatientPop's feature set?

No

Did PatientPop live up to sales and marketing promises?

No

Did implementation of PatientPop go as expected?

No

Would you buy PatientPop again?

No

They initially started as a small company and offered good services. Lately, that is in the last 1 year, in my experience it has been impossible to reach anyone. In my opinion, the designated practice manager, the client support manager and the online support team offered no help to us in spite of numerous emails. Still worse, even after I terminated my service they continue to charge my credit card. I would not recommend this company to anyone!