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Paychex Flex -- Save time, frustration and money!
Updated June 04, 2021

Paychex Flex -- Save time, frustration and money!

Kenda Haines | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use this in production and human resources. It has streamlined our employee clocking in and out process and managing overtime better. It has also given us a way to schedule our employees for the workweek and have it streamlined with payroll. That has saved us a lot of clerical work.
  • Set up parameters for employees' time worked.
  • It makes time and attendance tracking simple.
  • It allows us to manage attendance writeups more effectively.
  • More streamlined human resource management.
  • Simpler employee scheduling functionality.
  • Time savings in payroll department.
  • Time saved in Human Resources by managing attendance and writeups for employees.
I do not recall the names of the software systems but they didn't compare in ease of use or functionality.
My representative is always available and ensures that I have an answer and resolution to the problem very quickly. I never feel like a burden but always feel like a valued member of the team.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

It's easy to use. Simple to track data. You can create a large variety of reports that are needed for different projects.
Paychex Flex is great for any company managing human resources in-house. We were using an outside source (Professional employment organization) for many years. When we brought it in house, we implemented Paychex Flex and it allowed us to manage human resources well from the beginning. Time and attendance and payroll are the best features that helped us save time and clerical work.

Paychex Flex Feature Ratings

5.8
Employee demographic data
Not Rated
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.7
View and generate pay and benefit information
6
Update personal information
7
View job history
7
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No I did not. I didn't consider it necessary. We receive excellent support with the plan that we currently have.
I was struggling to get payroll completed because I had a new pay code. I wasn't sure how to create it and my contact said, give me 5 minutes and I will have it created for you. She certainly did! And I was able to submit payroll with time to spare.