Good for small business
October 29, 2019

Good for small business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use it for payroll only, but with a time cock interlocked. We are a small business and this works great at our level.

Took a little bit to get everything running smoothly, but after that no issues or problems.
  • Time and Attendance interchanges into the payroll module really simply.
  • The transition between T&A and Flex is really quick.
  • The new grid is always on basic, but basic doesn't work for me. I made my own grid but have to choose it every time, it's not automatic.
  • Any changes I make do not go into effect until next paycheck, even if you want it to go through some things just won't be immediate.
  • The price was good for our small business and they worked with us to buy the time clock to save that monthly payment.
Similar payroll system as far as information. It also has a T & A that it shares with Payroll.
I have had multiple representatives and not all so knowledgeable, but have had recent success with my new rep. But since I have filled out this survey she is no longer there so I now have a new one again.

Do you think Paychex Flex delivers good value for the price?


Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?


Did implementation of Paychex Flex go as expected?


Would you buy Paychex Flex again?


Paychex Flex works well with time and attendance integration. Just some minor tweaking when you come from a different payroll platform.

Paychex Flex Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
New hire portal
Manager tracking tools

Using Paychex Flex

1 - Payroll
  • Payroll
  • Time and Attendance
I really like the program

Evaluating Paychex Flex and Competitors

Yes - ADP platform
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
Usability is key to any program
If I were to do it again, I would look more into the fee's with each item in whole.

Paychex Flex Implementation

They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Yes - 
  • Side by side old payroll and new payroll.
  • Then we moved to live with support.
  • On my own with a select representative until I was comfortable.
  • Then I was on my own.
Change management was a major issue with the implementation - Everything needs to happen in a certain way and quickly to make the transition easy.
  • Specific time to roll it over to make it the easiest for taxes.
  • Setting up policies was time consuming.
  • Setting up time and attendance was a little touchy and had to work with the employees to make sure everyone could punch in or out.

Paychex Flex Support

Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
No - Didn't know they had that.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Time and attendance rollover
  • Time off accrual and adjustments
  • Grid needs to be adjusted every time I go onto payroll
It is pretty easy once you get to using it