Item: Paychex Flex
Rating: 8
Author: Verified User

Overall Satisfaction with Paychex Flex

Use Cases and Deployment Scope

We use it for payroll only, but with a time cock interlocked. We are a small business and this works great at our level.

Took a little bit to get everything running smoothly, but after that no issues or problems.

Pros and Cons

Pros

Time and Attendance interchanges into the payroll module really simply.
The transition between T&A and Flex is really quick.

Cons

The new grid is always on basic, but basic doesn't work for me. I made my own grid but have to choose it every time, it's not automatic.
Any changes I make do not go into effect until next paycheck, even if you want it to go through some things just won't be immediate.

Return on Investment

The price was good for our small business and they worked with us to buy the time clock to save that monthly payment.

Alternatives Considered

ADP Enterprise eTIME

Similar payroll system as far as information. It also has a T & A that it shares with Payroll.

Support Rating

I have had multiple representatives and not all so knowledgeable, but have had recent success with my new rep. But since I have filled out this survey she is no longer there so I now have a new one again.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Other Software Used

Sage 100 ERP

Likelihood to Recommend

Paychex Flex works well with time and attendance integration. Just some minor tweaking when you come from a different payroll platform.

Paychex Flex Feature Ratings

Using Paychex Flex

Users and Roles

1 - Payroll

Support Headcount Required

1 - Payroll

Business Processes Supported

Payroll
Time and Attendance

Likelihood to Renew

I really like the program

Evaluating Paychex Flex and Competitors

Products Replaced

Yes - ADP platform

Key Differentiators

Price
Product Features
Product Usability
Prior Experience with the Product
Positive Sales Experience with the Vendor

Usability is key to any program

Evaluation Lessons Learned

If I were to do it again, I would look more into the fee's with each item in whole.

Paychex Flex Implementation

Implementation Rating

They work with you and we took our time to keep every thing organized and moving in the time frame it should be.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes -

Side by side old payroll and new payroll.
Then we moved to live with support.
On my own with a select representative until I was comfortable.
Then I was on my own.

Change Management Lessons

Change management was a major issue with the implementation - Everything needs to happen in a certain way and quickly to make the transition easy.

Implementation Issues

Specific time to roll it over to make it the easiest for taxes.
Setting up policies was time consuming.
Setting up time and attendance was a little touchy and had to work with the employees to make sure everyone could punch in or out.

Paychex Flex Support

Paychex Flex Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success	Difficult to get immediate help

Using Paychex Flex

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None