Paychex is a great payroll processer
Updated June 12, 2021

Paychex is a great payroll processer

Edward Fawcett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Paychex is our payroll service company wide. It addresses payroll processing.

Pros

  • Paychex does payroll processing well.
  • Paychex provides great customer service.
  • Paychex strength is the experience they have.

Cons

  • Paychex does not communicate well regarding price increases.
  • Paychex is hard to get hold of.
  • Sometimes the payroll functions are confusing.
  • Somewhat reduced costs.
  • Flexible reports.
  • Increased flexibility with the web.
accurate payroll

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

No

Did implementation of Paychex go as expected?

No

Would you buy Paychex again?

Yes

sometimes confusing
QuickBooks Desktop Premier, KeldairHR (formerly Hyrell)
Payroll processing is accurate.
Communication is poor.
Paychex doesn't realize or maybe care that ADP would love to steal our account from them.

Paychex Feature Ratings

6.3
Employee demographic data
6
Employment history
8
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
7.0
Pay calculation
9
Off-cycle/On-Demand payment
5
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
7
Reimbursement management
6
8.3
Approval workflow
7
Balance details
9
Annual carry-forward and encashment
9
7.5
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
6
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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