Two thumbs up to Paychex Flex
June 11, 2021

Two thumbs up to Paychex Flex

Sarah Heller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use in the accounting office for payroll purposes. I believe it makes for an easier payroll experience for the accounting department and for the employees.
  • They make sure all your questions or issues are addressed within a reasonable time frame.
  • It gives the employees access to their information and pay stubs.
  • The app makes it very convenient.
  • I really like Paychex Flex and really cannot think of anything that can be improved.
  • Saved time.
  • The app is easy to use.
They are always there to answer any questions or concerns that I have.

Do you think Paychex Flex delivers good value for the price?


Are you happy with Paychex Flex's feature set?


Did Paychex Flex live up to sales and marketing promises?


Did implementation of Paychex Flex go as expected?


Would you buy Paychex Flex again?


Very simple and easy to follow.
Sage 50cloud Accounting (formerly Sage 50 Accounting), Microsoft 365 (formerly Office 365)
Paychex Flex is very well suited for small businesses that are on a tight schedule with daily tasks. It might not be for a larger company with 50 or more employees.

Paychex Flex Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organization and location management
Pay calculation
Direct deposit files
Salary revision and increment management
Approval workflow
View and generate pay and benefit information
Update personal information
View job history
Report builder
Pre-built reports
Notifications and Alerts

Using Paychex Flex

1 - Accounting manager and payroll.
1 - There is only one employee in the accounting office.
  • Worker's compensation audits.
  • Getting all of the employees set up with the app. Not all are up to date with technology.
It is very user friendly and provides all the functions that I need to complete our payroll weekly.

Evaluating Paychex Flex and Competitors

Yes - Benefitmall got out of the payroll business.
  • Price
  • Product Usability
Product usability is very important. I need something that is simple, yet provides the information needed to complete payroll.

Paychex Flex Implementation

Paychex Flex Training

They were very patient and answered all of my questions.

Paychex Flex Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
The setup with the support employee that took me step by step so I would understand how to use Paychex Flex on my own. She made the experience a good one, instead of a bad one.

Using Paychex Flex

Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
  • The dashboard.
  • Downloading the GL into Sage accounting software is much better now that they changed the process.
  • The people list to the right on the dashboard. I just need to use it more to understand it.
Yes - It is great, it looks just like the PC version.

Paychex Flex Reliability

It is very easy to access from anywhere.
It is always available, even after business hours.
All has worked well, no complaints.

Integrating Paychex Flex

Only because of the time involved to get to the last screen to download the weekly payroll into our general ledger. I feel as if there should be fewer steps.
At first, it was hard to get a hold of someone to help. Finally I was contacted, and then after that, all went well. The employee that did help, made sure I was taken care of.
  • File import/export