Item: Paychex Flex
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We are using Paychex Flex for employee data, payroll, taxes, time and attendance, time off and general Human Resource functions. Human Resources, which is a department of one is the primary administrator. Paychex is our source for employee data that is used for government, college and other data report requests.

Employees use Paychex to request time off, receive their payroll check stubs, tax forms and updating their personal information. Hourly employees also use time and attendance to record their work hours. Supervisors use Paychex to approve time off request and review weekly time sheets.

Pros and Cons

Paychex has an excellent customer service strategy. If my account manager is not available (which is rare), another team member is ready to step in. Paychex requests feedback and uses it to support their Account Managers. They actually listen/read what I say and reach out.
Paychex reporting is easy to use. The ability to be able to customized many of the reports is wonderful. Pulling employee data is a function that use frequently and they make it easy. Being able to pull most reports into Excel is a big plus!
Payroll and tax processing is accurate and on time! This takes a lot of worry off me.

Paychex has been in the process of migrating time and attendance into Paychex Flex for some time now. I am looking forward to this migration!
I would like to have more reports that are customizable and that could be downloaded into Excel.
I really wish they had a magic button I could push so my supervisors would approve time off requests as they come in.

Return on Investment

Having a payroll system that works well and that is accurate saves a lot of time and improves efficiency. Trust is critical.
There price is based on actual payroll numbers versus the number of employees in the system. This allows for a better budgeting process.
The ability for employees to pull their own documents such as, check stub, w-2's and to make personal information changes saves me time.

Alternatives Considered

Product needs change from time to time and I have used several different products. Out sources, to in-house to PEO and back to outsourced with Paychex. Paychex was the right choice for us when we moved from a PEO and has been the right product for us for the past 6 years.

Support Rating

I believe that rating is a difficult process. I do not give out 10's because then there would be no room for improvement. Paychex listens and are working hard to keep up with our needs. I have found them to to be reliable, responsible, and caring about their product. Their customer service is excellent and they care about their employees which means their employees care about their customers.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

Rating is difficult. So no one is perfect and no one gets a 10. A 9 to me means their usability is great.
Improvements are being worked on an ongoing basis. They introduce new improvements. They ask for feedback and listen. I look forward to their integration of time and attendance into Paychex Flex.

Other Software Used

Microsoft 365 (formerly Office 365), Adobe Acrobat Reader DC

Likelihood to Recommend

We are a small college and they understand our business and the unique situations that we have. Student workers have tax waivers that they are able to process without being a major task on my part. Our payroll varies with our part time employees each pay period. Pricing is based on the count of each payroll versus a total employee count in the system.

Paychex offers different service plans which can be used individually and as packages. This is a big attraction for small to large companies. Their service ability can reach multiple size companies.

I just don't have a scenario where Paychex would be less appropriate since I have not been in other sized companies in this same position.

Paychex is a great choice!

Overall Satisfaction with Paychex Flex