Item: Paychex
Rating: 8
Author: Rebecca Turpen

Overall Satisfaction with Paychex Flex

Use Cases and Deployment Scope

Paychex Flex is being used by our organization. It is being used by the Payroll Department. It addresses the payroll for our company.

Pros and Cons

Pros

Creates reports.
Provides information to employees.
Pays some of the taxes required.

Cons

Keeping dedicated personal. Since I've started using Paychex I've had about 4 dedicated representative.

Return on Investment

Save time.
Improved HR efficiency.

Support Rating

Paychex has been very prompt in answering my questions and trying to solve any problems that have occurred.

Key Insights

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex go as expected?

Yes

Would you buy Paychex again?

Yes

Usability

Paychex is very easy to navigate and use. Very straightforward.

Likelihood to Recommend

Since my relationship with Paychex is limited I do not feel I can answer this scenario questions.

Paychex Feature Ratings

Comments

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If you're looking for a fast and easy way to complete payroll, Paychex is your answer.