Item: Paychex Flex
Rating: 10
Author: Rachelle Buyak

Use Cases and Deployment Scope

I use Paychex for my quarterly payroll, I’m a real estate advisor that has incorporated my business for taxes and liability purposes. My business only has 1 employee, myself, Paycheck is very useful in paying my taxes for me and reminding me that it is payroll time. I don’t particularly have a business problem but I love the simplicity and ease of issuing myself a paycheck.

Pros and Cons

The phone application.
Having your own account manager.
The reminders.

I use it very minimally so I love it.
Perhaps have an automatic payment that would make it even easier for me not to forget or out on the back burner.

Return on Investment

Cost effective.
Time savings.
Accountability.

Alternatives Considered

ADP GlobalView Payroll

I used ADP when I owned a much larger business with 15+ employees and weekly payroll.
The customer service was not comparable to the friendly, knowledgeable advisors that are handling my account. I feel awkward sometimes having to contacting them for simple questions considering what I’m such a small account, but I always feel that I’m treated as if I was one of their biggest account.

Support Rating

I’m self employed and only issue one paycheck every quarter for myself. Since my first day signing up with Paychex, I was very impressed how friendly the customer support was. I have my own agent in charge of my account, so they always know what’s going on and I don’t have to repeat myself 20 times to get to the right department to answer a question.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

I’m a very small account considering I only have one employee and Paychecks are issued quarterly only, but Paychex proved to be the perfect solution to my problem of issuing myself a paycheck and paying the taxes for me and issuing the end of the year documents. I would recommend Paychex to everyone, small or large companies.

Other Software Used

QuickBooks Desktop Enterprise, Bluehost, Mailchimp

Likelihood to Recommend

I’m a self employed Real Estate Advisor, I chose to incorporate my license for taxes and liability purposes, with an S Corporation I need to have employees and it would be much more expensive to use my accountant for payroll therefore Paychex Flex is the perfect solution for me. I didn’t think that I could use a payroll company for only quarterly paycheck, but they are wonderful.

Paychex for One

Overall Satisfaction with Paychex Flex