Positive
Updated July 23, 2021
Positive
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
I am new to Paychex Flex. It completes our payroll process.
- I can print the reports I need
- It is cheaper than calling in payroll. No delivery fees of reports.
- I can do payroll when I want. I do not have to wait for a representative to call.
- When entering payroll, the ICMA feature is not automatically viewable.
- Saves time and money.
Did not use or evaluate
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Using Paychex Flex
1 - Administrative Assistant
1 - Computer skills
- Cost
- Able to do payroll at my leisure
- Printing only reports that I need
- Able to do payroll at my leisure
- Internal time off tracking
Evaluating Paychex Flex and Competitors
Yes - Traditional Paychex
- Price
- Product Features
- Product Usability
Able to do payroll at my leisure
Not change
Paychex Flex Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Learning the system
Paychex Flex Training
Configuring Paychex Flex
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
Paychex Flex Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
No Didn't know it was available
Yes, today. Shauna Lumpkins-Smith was extremely helpful in correcting a payroll.
Using Paychex Flex
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar | None |
- Entering salary
- Making changes