Overall Satisfaction with Paychex Flex
We previously used Paychex Flex. We switched over to another carrier, and I wish we could go back! Processing the payroll was so easy with Paychex. Our employees also had less difficulty accessing their ap to review their paystubs. I also found the reports system was a little easier to follow than current carrier. Finally, the support we received when calling in was local, and not those in another Country. They were easier to understand, more helpful. Paychex also did behind the scenes portions more than current carrier, whereas I have to manually do processes in a complicated step by step layout.
- Saved time for payroll processing
- Was holding us back with keeping up with the times for electronic onboarding capabilities
- Their support was also time saving. Their customer service would add child support, levies, process health insurance applications, 401K applications
We had Paychex Flex first and left them for ADP Workforce as we believed at that time we were going to get more functions, capabilities, cost tracking, and options. To be honest, I wish we could go back to Paychex Flex. We process payroll through a cumbersome construction software and bridge over to ADP in which we have had numerous issues with numbers. We did not have these issues with Paychex Flex.
I can compare the support to another company, which does not stack up to Paychex's support. They are local and understand our employment area and also speak English clearly.
Do you think Paychex Flex delivers good value for the price?
Are you happy with Paychex Flex's feature set?
Did Paychex Flex live up to sales and marketing promises?
Did implementation of Paychex Flex go as expected?
Would you buy Paychex Flex again?
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process.
Paychex works well for large payroll. Ours was manual. I am not sure if they have the ability to process payroll linked to another system like we currently use. This system allows us to seperate our payroll more for project cost tracking. I believe they had an option to add locations, but they did not give the ability to the HR Payroll person. They had strict rules for who could do what, and who could call in. Paychex worked well for years with us, until we grew larger and needed more cost tracking. Entering payroll itself was a quick process though. Their system also allowed for multiple checks for an employee, such as with bonus checks. That isn't available to us now.