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Payroll made easy
May 04, 2022

Payroll made easy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID numbers, set up their direct deposit with bank routing numbers and account numbers, and fill up or modify their W4 forms. Calculate payroll hours and submit them for processing to the payroll specialist. Assign and monitor vacation time, Manage 401K portal. Assign permission roles to a user. Set up/remove users. Submit by weekly payroll to Paychex. Submit reports 5500 to IRS when needed. Paycheck stubs are posted to the employee portal which saves lots of papers to print. Quarterly payroll filing reports are available when needed. They even have documents for your PPP loan forgiveness, and CARESS monies received.
  • Direct deposit of pay check.
  • Fill up employees W4 forms.
  • Submit time card to payroll for processing.
  • Assigning badge numbers and employee ID.
  • Submitting 5500 forms to IRS.
  • Manage and monitor 401K enrolled employees and 401K performance.
  • Access quarterly employment filing reports when needed.
  • Each employee is assigned a portal to access their payroll stubs and W2 forms when needed.
  • Free HR tools
  • Add on's are little pricey make them affordable. Small businesses cannot afford the fees associated with it.
  • It is hard to get tech support for Paychex Flex. Their 800 numbers are only helpful with Payroll, tax filing, time and attendance, and time clock Trueshift, but you do not have a prompt for Flex. Email to your account managers never gets answered back.
  • Time saving when processing payroll
  • Easy to on board new employee
Paychex Flex is easy to use. Paychex flex portal is helpful when you need to run old reports like quarterly employment reports, vacation hours used by employees, sick time used and the balance left. It is also helpful to add time off and holiday hours to employees who qualify like full-time. When employees quit the job you can remove them from your list.
Had no issues getting support during the initial setup. But after that their 800 number is not easy to find help since all their prompts have to do with payroll, tax filings, time and attendance, true shift time clock but not prompts to get help with Flex portal. Your only option is to get in touch with your Accounts/Sales manager which is impossible to locate them nowadays since you don't know who they are.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Easy to use
Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.

Paychex Flex Feature Ratings

7.5
Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
Not Rated
6.0
Approval workflow
Not Rated
Balance details
6
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
Not Rated
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Evaluating Paychex Flex and Competitors

Yes - We were using Paycor. It was not an easy software to use. The hardest part was editing payroll hours or correcting missed punches. There were lots of steps to go through to get to your endpoint. It was very time-consuming and for a Manager who has more medical background and less HR background some of the features were very hard to maneuver.
  • Product Features
  • Product Usability
It was not an easy software to use. The hardest part was editing payroll hours or correcting missed punches. There were lots of steps to go through to get to your endpoint. It was very time-consuming and for a Manager who has more medical background and less HR background, some of the features were very hard to maneuver.
Make sure it is easy software to use. Editing payroll hours or correcting missed punches is a point and click. Fewer steps to go through to get to your endpoint. Less time-consuming for a Manager who has a more medical background and is easy to understand and able to use it. And of course, it is affordable and has all the basic features you need.