Great alternative to more robust systems for teams that don't need all the bells and whistles
February 21, 2024

Great alternative to more robust systems for teams that don't need all the bells and whistles

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

payroll processing, tracking paid time off, tax documentation and filing

Pros

  • Customer care
  • Communication

Cons

  • User interface could be a bit easier to navigate
  • More options for self-administration that doesn't require Paychex Flex to build out features for us
  • User friendly enough for layfolks who have payroll as part of their tasks
  • Easy to manage which saves time
I have not used the reporting
To date, we have had very good luck on the support end. The Paychex Flex team is communicative and seems eager to assist whenever possible.
User interface and functionalities of Paycor edge out Paychex Flex, however, in my experience, Paycor has horrible service resulting in our discontinuation of services. I think Paychex Flex service is leaps and bounds above that of Paycor.

Do you think Paychex delivers good value for the price?

Yes

Are you happy with Paychex's feature set?

Yes

Did Paychex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex again?

Yes

For the most part it is great. The only thing I would like to see is the ability to build out more features on our end and not need the Paychex Flex team to build out PTO policies, for example. We could handle that internally if given the option.
We've enjoyed our time with Paychex Flex and were quick to come back to them after having issues with our last payroll processor. It has worked great for our small business and now has the capacity to remit 403B directly which is a HUGE win.

Paychex Feature Ratings

9.5
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
10
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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