Hot off the press... Paychex Flex is the best of the best!!
Updated April 25, 2023

Hot off the press... Paychex Flex is the best of the best!!

Beth Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use it for our payroll service and also our retirement account is now set up through Paychex as well. We do use it in multiple locations for time and attendance. Its great that the time and attendance offers a geo option to ensure that employees are clocking in at the locations and the times that are allotted to them.
  • Time and attendance
  • Our account rep is great at handling the issues and questions that I have
  • Fairly simple to use
  • great access to reporting
  • the vacation time justification could be a little more user friendly
  • love that they have to clock in and out on the app, only an issue if they do not have a phone. But overall love it.
  • trying to get employees to onboard themselves however some don't understand how to do it. But I love the concept
  • When used correctly by employees, Payroll is very fast and efficient.
Positively - There is such a wide variety of reporting available. I have made customs to use for employee raise evals, I have used them for statistics reporting. Not to mention my regular accounting reporting. Most reports are easy to create and load quickly. As I get more comfortable with the program, I am hoping to be able to utilize the reporting feature more.
Our rep is always very helpful. Hard to get on the phone, but I get an email usually within a few hours. If there is something that I need help with that cannot wait, I will call customer service, they are always helpful and more than willing to help me and explain what they are doing so that if that same issue happens in the future, I can address it myself.
They used ADP before I started, but the previous office manager did tell me that Paychex was more streamlined, more user friendly, and she loved the features that Paychex had to offer over ADP. I will say in my experience, that customer service is a lot quicker with Paychex.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

I think that for the most part it is user friendly, the reason for the 8 rating, is I still feel as though some things could be streamlined on the app for employees. There seem to be some glitches that occur where they have issues clocking in or out due to errors on the Paychex end. Also I would suggest more in depth training for the primary users in office. I started with our company 2 months after Paychex Flex was implemented, although I did receive training through one of your members, I feel as though it was very very basic and did not touch on everything. Overall though very happy with Paychex Flex
We use it in multiple locations based on my experience starting with zero training it was pretty easy. I would suggest more detailed training for new users for multiple areas of Paychex Flex

Paychex Flex Feature Ratings

Employee demographic data
5
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
6
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
7
Off-cycle/On-Demand payment
7
Direct deposit files
10
Approval workflow
9
Balance details
1
View and generate pay and benefit information
10
Update personal information
6
View job history
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
8

Relationship with Paychex, Inc.

This was implemented a few months before I started. I will say that my account manager is great and easy to work with. Also Mollie was the person that set everything up with our account and got us started with Paychex. I have had to reach out to her for a few things and she is always more then helpful.
I have had no issues getting help with Flex, reports or anything along those lines. I will say that we recently implemented a retirement plan through Paychex with Fidelity and that was a nightmare. But overall very satisfied with everything.
discount for multiple entities. unlimited reporting. I honestly am not sure of the other terms because it was set up by the previous office manager.
I overall have been extremely satisfied with every aspect with the exception of the implementation of the retirement plan.

Using Paychex Flex

1 - As the Office Manager I submit payroll and correct clock in and clock outs for our entities. I would like to implement certain functions that the location managers can use to fix missed punches and verify clock in and clock out times. The majority of my employees use the Flex AP to clock in and clock out for their daily shifts.
1 - As the Office Manager, everyone comes to me. However if I have issues I do have my Account Manager at Paychex that I can email for questions or concerns. I have run into issues in the past where I needed an answer rather quickly I have called customer support. They have always been extremely helpful and have resolved almost all of my issues on that call.
  • Employee clock in and clock out
  • keep track of vacation time
  • calculate hours for payroll
  • keep track of holidays worked for holiday pay rate
  • compile special reports for annual pay raise reviews
  • love the report feature
  • give more permissions to location managers to allow them the ability to fix employee time errors
  • to send out mass emails
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great!

Evaluating Paychex Flex and Competitors

Yes - ADP was used previously. Paychex offered better options and support solutions. Overall it was a better fit for our company. We have multiple locations and several entities that are involved and it really streamlined the process.
  • Scalability
  • Ease of Use
  • Other
Ease of use, employee time and attendance , and overall customer service were definitely the top of the list in determining the change from ADP to Paychex
Overall I am happy with the change.

Paychex Flex Training

I got the basics of how to submit a payroll and also how to onboard with only basic information.

Configuring Paychex Flex

There is a lot that I do not know how to do, however if I knew how to do it, it would be easy. I am not sure if that makes sense or not.
Some - we have done small customizations to the interface - I made the grids more custom to our business. It was easy once I learned how to do it.
No - we have not done any custom code

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Not kept informed
I believe that we have premium. I actually did not make the purchase, it was the office manager before me. I will say that I love that I can call with any questions big or small. Also it is great to be able to access any reports and not have to pay each time which I believe is one of the premium benefits.
Yes - After Flex did an update, my employees were unable to access TAA on their mobile devices. They had to uninstall and re-install it in order for it to start working again. We also had an issue for some people that were trying to access W2's that was also resolved quickly.
Just last week, I had a manual check entry for payroll that did not get posted, as soon as I got the stubs the next day and realized what happened, I called customer support. Norm actually took my call and calmed me down, I was so worried that this employee was not going to get paid on time. He helped me, got her hours and re-ran her check for payroll so that she would get paid in time. Norm in customer service saved the day!!

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Requires technical support
Lots to learn
  • reports
  • payroll
  • TAA
  • TAA for some employees
  • knowing what report to use regarding the data that is needed
  • Geo locations
Yes - I really don't use it much, But I love the flexibility of being able to access Flex from my personal computer. Last August I did payroll while sitting at the beach on vacation.