Paycor Review
November 20, 2019

Paycor Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

We were required to utilize Paycor throughout our entire institution. While it allows headquarters quick access to employee financial data throughout the entity, I find it does little to make local life easier. If not for the mandate of upper management to utilize this company, we'd be elsewhere in a heartbeat.

Pros

  • Direct deposit is always on time.
  • Their billing department is efficient at sending bills and deducting payment from our account.
  • They work well through email and/or voicemail communications.

Cons

  • Site navigation is not as intuitive as it could/should be.
  • Getting an actual person when you call with a question, issue, or problem.
  • Biggest gain for the employees is direct deposit rather than receiving a physical paycheck.
  • Reminders are regularly sent about upcoming payroll deadlilnes.
Not sure. - Time savings is only with regard to filing quarterly tax reports, but most of that was automatically calculated through QuickBooks when we used that for our payroll. Time savings with Paycor is negligible compared to our prior payroll service.
Site navigation is at times clunky, and trying to find the desired report from the default list isn't always as easy as one might like.
The lack of being able to reach a real person at Paycor is especially problematic. If you're looking for an entity that does much of its work
through voicemail and/or email, then Paycor is your entity. It's only
by rare exception that one is able to speak with one's actual rep at
Paycor; and attempting to contact someone else yields the reply that
they need to transfer me back to my rep.

Paycor Feature Ratings

Payroll Management
8.3
Pay calculation
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8

Comments

  • Kristen Auguste | TrustRadius Reviewer
    Kristen Auguste
    (Vendor Representative) commented 5 years ago
    We appreciate you taking the time to share your feedback. I just wanted to let you know that we value your insights and I have shared them with the team to help us improve. In the meantime, if there is anything I can do to improve your experience, please email me at paycorlistens@paycor.com. Thank you!

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