Paycor FITS our Organization
November 21, 2019
Paycor FITS our Organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
Keller Group is a management company for a group of family-owned businesses. We span many different industries and process payroll for multiple federal id numbers. We use Paycor for HR, Benefits, Payroll Processing and Time & Attendance management. Paycor makes it easy to manage multiple companies/federal ids within their system. I think the integration between HR/Benefits and Payroll is seamless, and we have not encountered any issues with those two systems. The T&A side is a little more 'removed' from the other modules, but they recently provided an update on that side that included many useful enhancements.
- One thing that Paycor does extremely well is to listen to their end-users. They have an area for feedback where you can recommend updates to be included in future releases. I have had two different ideas that I submitted be implemented in the 4 years that I have been using Paycor.
- Paycor's customer service has been a plus. Although you have different customer service reps for different modules, they are very responsive and seem to know the system very well.
- When we were reviewing HRIS systems, Paycor was competitively priced for our size organization.
- I do think there is room for improvement in the integration of the T&A module and the Payroll and HR/Benefits modules. It is the most cumbersome module to work in and there are a few changes that when made on the HR/Benefit side do not flow to T&A such as Supervisor changes.
- It would be nice to have one point of contact for all modules, but again, I have been satisfied with the level of service received from the CSR's at Paycor. Sometimes I have to look to find out who to contact about a particular issue.
- Prior to our conversion to Paycor, we did all of our annual open enrollment changes manually. Paycor assisted us with setting up our Open Enrollment event the first year, but our Benefits Administrator has been able to make the necessary changes and updates each year afterward. We also set up file feeds to our medical insurance provider which has allowed the BA to free up time and focus on other tasks.
Our HR and/or payroll team has saved time, but I'm not sure how much.
UltiPro probably had more features than Paycor, but they were expensive and we did not need or use all the functions it offered. We also did not get very good support, I think due to the size of our company. Ceridian was also very expensive and when we started using it we had over 1300 employees. We sold our largest company and only had 300 employees remaining so it was cost-prohibitive to stay with them. We used Evolution for several years, and it was manageable for 300 employees, but was really only valuable for processing payroll. It was not a complete HRIS solution. Paycor provided us with more functionality at a cost that is reasonable.