Paycor is Excellent!
Updated December 13, 2023

Paycor is Excellent!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Learning Management System
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We have been using Paycor for over 5 years. The customer service has gone from great too horrible in that time frame. Paycor has went from a great product to a product that breaks all the time. Paycor does not notify their customers when problems occur. When you notify them, it is apology after apology with no communication from them after the initial call.

Pros

  • The system is easy to use

Cons

  • Customer service is horrible.

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

No

  • The system has created more work by the constant problems.
Our HR and/or payroll team is spending more time than we did previously due to Paycor.
Paycor is very easy to use
The system is easy to learn and use. It also can be modified to meet your specific needs during implementation. Paycor seeks users feedback to improve the system.

Paycor Feature Ratings

Payroll Management
6.4
Pay calculation
7
Off-cycle/On-Demand payment
5
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
7
Reimbursement management
Not Rated

Comments

  • Karen Crone | TrustRadius Reviewer
    Karen Crone
    commented 4 years ago
    Thank you for the thoughtful feedback. You tuned into one of Paycor's hallmarks - listening. We listen to prospects in the Sales process to help solve problems. We listen to clients to ensure a smooth implementation. We listen to and anticipate clients needs in rapidly changing regulatory and labor environments. We seek out and listen to clients ideas on desired features which become important contributions to the product roadmap. We build HR software for leaders and it starts with listening and being responsive to feedback.

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