Item: Paycor
Rating: 9
Author: Beth Ann Koenemann

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

Mainly use it as payroll tool/time tracking and recruiting. Want to do more with it but takes time to get things set up and you don’t provide the same type of support that you give when we first onboarded with the Paycor product, so it is hard to find the time to weed through and find all of the how-to’s to set things up - like onboarding new employees, after 2 years, I’m still hiring people manually.

Pros and Cons

Pros

Ease of use
Constantly trying to update the product
HR support module is very nice.

Cons

Trying to find how-to’s within its resource area is not intuitive at all. If you type “how to set up….. anything”, I never get the right answer the first time I go looking for the answer. 9.9% of the time I end up calling the help desk. There should be a simple “how-to’s” section that I can drill into, to find my answer.
Report building is still cumbersome. Running a simple report like list all my full time, part time employees by their title and then by salary, so I can verify that all my people are in the correct pay band, is still not easy to run. If it is available, then, I haven’t learned how to get that out of the system. Sometimes the simplest ask is the hardest to find the answer to.
I wish how they charged us was different. Just seems like we are being “nickeled and dimed” for every little thing. There are some functionalities that I would like but because 3/4 of the staff have to do things one way, it’s not cost effective for the other 1/4 to be able to use a section, like performance management, when we are going to be charged by the total number of active employees - rather than total number of active employees in this department…. Therefore we are not using some of your products that would be very helpful and needed by 1/4th of our organization.

Key Insights

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

Would you buy Paycor again?

Yes

Return on Investment

Improved employee experience - went from manual time cards to easy to use kiosk time management
Improved efficiency of processing payroll- went from at least a half day, if not the whole day, down to one hour, at the most.
Love the ability to see the whole team on one screen and then able to sort by many different factors is very nice, without having to run an actual report.

Time Savings with Paycor

Our HR and/or payroll team has saved 1-25 hours per month. - We went from manual time card review and entry to an automated kiosk time entry management system. It is much more efficient and easier for managers to use.

Usability

It is easy to navigate and is intuitive.

Alternatives Considered

Paylocity

Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.

Other Software Used

QuickBooks Online, Church Community Builder

Likelihood to Recommend

It is very easy to use Paycor’s time and attendance product. Doing payroll went from an all day task (reviewing and manually tabulating time cards and then entering the information into a system) to a task that takes an hour, if that. All of the previous questions that I would have to go back and ask managers are flagged to the managers and addressed by them before the file ever gets to me. So, there is no more waiting on a manager to get back to me and thus holding up the whole payroll from being submitted.

The system is easy to use and understand. I would appreciate more “how to” type documents to drill into rather than having to call the help desk. However, I have nothing but good things to say about the help desk - they are very knowledgeable and if they don’t know the answer, they escalate it to someone who can.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented a year ago
Thank you for your review of Paycor. We are glad to hear that our payroll tool, time tracking, and HR support module have been valuable to your organization. We appreciate your positive feedback on the ease of use and the constant updates to our product. We apologize for any difficulties you have experienced in finding how-to resources and running certain reports. We understand the importance of intuitive resources and will take your feedback into consideration for future improvements. We also appreciate your feedback on our pricing structure and the limitations it may pose for certain functionalities. We are continuously working to enhance our offerings and provide more flexibility in pricing options. We are delighted to hear that Paycor has delivered a good return on investment, improving the employee experience and streamlining payroll processing. Thank you for your feedback on the time savings and usability of our system. We appreciate your consideration of Paycor for future needs and look forward to continuing to support your organization's HR and payroll processes.

I have reached the promised land with Paycor

Modules Used