Horrible Service Today.....was good two years ago.
December 30, 2022

Horrible Service Today.....was good two years ago.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Time & Attendance
  • Payroll & Tax Software

Overall Satisfaction with Paycor

WE USE PAYCOR FOR PAYROLL

Pros

  • standard payrun

Cons

  • phone support is horrible: you will wait minimum of an hour online to talk with someone who can't help then will transfer you to another person where you will wait another hour or two
  • portal is confusing, complicated,
  • online self-support & help on portal is horrible

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • Paycor was good 2 years ago, but they have cut quality to try and maximize their profit and service is terrible
overly complex portal
support both on phone and online portal is horrible. if you call you will wait minimum of one hour but most times two hours. When a support person answers they will be very inexperienced and only be able to answer the most basic of questions ( that you would not really need help for, so having that type of support person answer a support call is really a waste of your time and resources ), then they will need to transfer you to the next level of support which will leave you on hold for another one to two hours.
If you just do basic payroll and have no need for ANY help...ever then their portal is just ok. I would suggest trying another company. When i first signed up with this company support was good, but they have grown and are now implementing a BIG corporate strategy of maximizing revenue at the cost of horrible service to their customers. They reskinned their portal to be needlessly and overly complex. And their support both online and by phone is terrible!

Paycor Feature Ratings

Payroll Management
1.0
Pay calculation
1
Direct deposit files
1
Salary revision and increment management
1

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 3 years ago
    Hello and thank you for bringing this to our attention. We apologize that you have not been receiving the level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. We sincerely thank you for your partnership and will use this feedback to continue to make improvements.

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