Horrible Service Today.....was good two years ago.

overly complex portal

support both on phone and online portal is horrible. if you call you will wait minimum of one hour but most times two hours. When a support person answers they will be very inexperienced and only be able to answer the most basic of questions ( that you would not really need help for, so having that type of support person answer a support call is really a waste of your time and resources ), then they will need to transfer you to the next level of support which will leave you on hold for another one to two hours.
If you just do basic payroll and have no need for ANY help...ever then their portal is just ok. I would suggest trying another company. When i first signed up with this company support was good, but they have grown and are now implementing a BIG corporate strategy of maximizing revenue at the cost of horrible service to their customers. They reskinned their portal to be needlessly and overly complex. And their support both online and by phone is terrible!