Item: Paycor
Rating: 1
Author: Nick Miller

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

We use Paycor for all of our employee management. From Applicant Tracking and Onboarding all the way to Time and Attendance, pay, Learning Management, and Benefit Management. This product helps manage employee data, deliver payroll, as well as budget for labor expenses and manage employee scheduling. We use Paycor for almost everything about an employee.

Pros and Cons

Pros

Onboarding works very well for us with a lot of Self-Service for employees it gives us time back and ensures data accuracy is in the employees control.
Recruiting works well because it links to specific jobs and automatically posts jobs when an employee is separated from service.
Tax filings work fairly well for us and have always been accurate.

Cons

Support is really challenging and takes a long time to follow-up on and resolve issues.
Scheduling is very cumbersome and does not have adequate controls to ensure that team members that should not be able to edit schedules cannot change them.
They have limited solutions to problems and frequently say there is a work around which means the software is just not developed enough and they are aware of it.

Return on Investment

We can process Payroll in a 25% of the time that we previously could.
Scheduling takes 2 or 3 times as much effort as it did before.
Onboarding allows employees to do self-service but comes with a lot of questions from team members so it is net the same amount of time at the end of the day.

Time Savings with Paycor

Our HR and/or payroll team is spending more time than we did previously due to Paycor. - Many tasks are faster but other areas requires a lot more effort then before. Particularly payroll is very fast to process but in order for payroll to process faster there are numerous approval steps beforehand that really requires managers to vet the time cards before they come over to payroll.

Usability

Parts of it are intuitive and easy to figure out. I think for team members it is fairly user friendly and a lot of it is available in a mobile format which is great. Administrators can have a tough time finding definitions of what different setting and user profiles mean making it a lot of trial and error when trying to make any changes.

Key Insights

Do you think Paycor delivers good value for the price?

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

Would you buy Paycor again?

Other Software Used

Sage 100, Employee Navigator

Likelihood to Recommend

We had a very challenging implementation and Paycor did not take the time to understand our business or our needs. Due to that we have spent the past year undoing various pieces of setup so that it can actually function at least 50%. Over two years in and we are still not using many features that we purchased because we cannot achieve basic functionality in a way that is beneficial to the company. The number one reason though why I do not recommend it is the lack of support. I have never worked with a vendor that is this unresponsive and genuinely unhelpful.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
commented 8 months ago
We appreciate your candid feedback and will be sharing your review with our team. If you are still experiencing these issues please create a case within our platform.

Paycor is the worst software decision of my career

Modules Used