Poor Support. Would Not Recommend this Software
September 27, 2022

Poor Support. Would Not Recommend this Software

William Forshaw | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business Payment Solutions (Solutions for SMBs)

Overall Satisfaction with Payoneer

The customer service team have been awful. Trying to get simple information after 4 weeks is unacceptable. Constantly chasing and being overpromised with no responses. Very disappointed. Certainly would not recommend

Pros

  • Poor Customer Response
  • Lack of Fixing issues

Cons

  • Quicker Response time
  • Easier Contact
  • Better Organisation Struction
  • Currency Exchange
  • Negative impact on Business

Do you think Payoneer delivers good value for the price?

Not sure

Are you happy with Payoneer's feature set?

Yes

Did Payoneer live up to sales and marketing promises?

No

Did implementation of Payoneer go as expected?

No

Would you buy Payoneer again?

No

I would not recommend it for SMEs. Cannot comment on Enterprise solution

Payoneer Feature Ratings

Payment Gateways
Not Rated
Fraud Detection
Not Rated
API or SDK
Not Rated
Recurring Payment Support
Not Rated
Billing and Invoicing Support
Not Rated
Global Support
Not Rated
Payment Form Acceptance
Not Rated

Comments

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