A strong force, but being challenged by fresher options
May 22, 2021

A strong force, but being challenged by fresher options

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with PayPal Payments

We use PayPal Payments to process credit cards payments for customers of our cloud based subscription software. PayPal payments provides an easy to use mechanism to capture payments quickly and conveniently from our customers who prefer to pay using credit cards instead of paying by check.

Pros

  • Easy to email invoices using the PayPal Payments website
  • Simple to transfer funds from PayPal Payments to your bank
  • Customized electronic invoices for improved branding

Cons

  • PayPal Payments requires customers in some countries (Australia) to create a PayPal account instead of paying as a guest
  • PayPal Payments pushes payers to create PayPal accounts which is not convenient for our customers. The option to pay-as-guest is available, but not easy to find.
  • PayPal Payments customer support is difficult to contact. Long phone wait times.
  • Email invoicing with payment links
  • Trusted and well-known business
  • Bank account integration
  • Fees for accepting cards is about 2.9% per transaction, so we build this into our prices
  • Saves processing time and allows us to receive money from customers much faster
  • Less effort to receive payments (mailed checks, bank deposits)
  • Stripe
We chose PayPal Payments about 10 years ago because it was easy to get up and running. We had not considered using another provider until recently when we had a less-than-positive experience with PayPal customer service. Stripe is an up-and-coming competitor with PayPal Payments. We prefer the ability of Stripe to accept payments without the need or pressure to create a PayPal or user account.

Do you think PayPal Payments Pro delivers good value for the price?

Yes

Are you happy with PayPal Payments Pro's feature set?

Yes

Did PayPal Payments Pro live up to sales and marketing promises?

Yes

Did implementation of PayPal Payments Pro go as expected?

Yes

Would you buy PayPal Payments Pro again?

No

  • PayPal Payments is a quick way to receive payments from other people or businesses
  • PayPal Payments's BrainTreeGateway product/company allows developers to embed credit card payments in their websites
  • As a small business, it's an easy solution to begin accepting credit card payments
  • The PayPal brand is popular, but less cool than some other option

PayPal Payments Support

Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).
ProsCons
No escalation required
Less knowledgeable
Since we pay PayPal about 2.9% for each credit card transaction, we do not feel premium support is warranted. I'm not even sure if it's available.
Yes - We reported that Australian customers were not able to pay us using the standard links we had previously used with our Australian customers. It took two phone calls to determine the solution.

Comments

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