TrustRadius Insights
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users …
Starting at $0.02 per transaction
View PricingOverview
What is PayPal Payments Pro?
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million…
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Pricing
QR code Transactions
1.90% + fixed fee
Cloud
per transaction
Charity Transactions
2.20% + fixed fee
Cloud
per transaction
Commercial Transactions - In-Store
2.70% + fixed fee
Cloud
per transaction
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PayPal Payments Pro?
PayPal Payments Pro Video
How PayPal Works
PayPal Payments Pro Competitors
PayPal Payments Pro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.
Reviewers rate Support Rating highest, with a score of 2.3.
The most common users of PayPal Payments Pro are from Small Businesses (1-50 employees).
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(228)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users have praised its convenience and security in facilitating transactions, whether it's reimbursing group expenses, processing payments for an ecommerce business, or distributing payroll for a large company. With its integration capabilities, PayPal Payments Pro seamlessly works with other platforms like BigCommerce Store and Shopify, instilling trust among customers and reducing cart abandonment. Freelancers and contractors have also benefited from the platform, as it simplifies payment processes, eliminates the need for manual checks, and ensures accurate record-keeping. Additionally, PayPal Payments Pro has become a popular choice among non-profit organizations for its ease of use and lower processing charges compared to other event management software. The user-friendly interface and fast payment transfers have made it a preferred option for businesses of all sizes, offering a pleasant experience with minimal wait times for payments to be received.
Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.
Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.
Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.
Difficulty in reaching customer support: Some users have expressed frustration with the lack of support options and difficulty in reaching a live person for assistance. They mention that only email communication is available, and the responses received are often unsatisfactory and do not provide helpful information.
High fees for international payments: Several users have complained about the high fees associated with international payments. They mention charges for international transfers, currency exchange, and poor exchange rates. Some users question why they cannot add a bank account in a foreign currency and suspect that PayPal's motivation is to collect fees.
Funds or accounts being blocked without explanation: A number of users have reported instances where their funds or accounts were blocked without any explanation or reason provided by PayPal. They feel frustrated as PayPal holds their funds without providing any real information on why this action was taken.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
We use PayPal Payments to process credit cards payments for customers of our cloud based subscription software. PayPal payments provides an easy to use mechanism to capture payments quickly and conveniently from our customers who prefer to pay using credit cards instead of paying by check.
- Easy to email invoices using the PayPal Payments website
- Simple to transfer funds from PayPal Payments to your bank
- Customized electronic invoices for improved branding
- PayPal Payments requires customers in some countries (Australia) to create a PayPal account instead of paying as a guest
- PayPal Payments pushes payers to create PayPal accounts which is not convenient for our customers. The option to pay-as-guest is available, but not easy to find.
- PayPal Payments customer support is difficult to contact. Long phone wait times.
- Email invoicing with payment links
- Trusted and well-known business
- Bank account integration
- Fees for accepting cards is about 2.9% per transaction, so we build this into our prices
- Saves processing time and allows us to receive money from customers much faster
- Less effort to receive payments (mailed checks, bank deposits)
- Stripe
We chose PayPal Payments about 10 years ago because it was easy to get up and running. We had not considered using another provider until recently when we had a less-than-positive experience with PayPal customer service. Stripe is an up-and-coming competitor with PayPal Payments. We prefer the ability of Stripe to accept payments without the need or pressure to create a PayPal or user account.
Since we pay PayPal about 2.9% for each credit card transaction, we do not feel premium support is warranted. I'm not even sure if it's available.
Yes
We reported that Australian customers were not able to pay us using the standard links we had previously used with our Australian customers. It took two phone calls to determine the solution.
January 18, 2018
PayPal is like your friend who keeps asking for money. You love 'em, but it might be time to cut 'em loose.
PayPal Payments is a great way to accept payments in a secure manner from anyone around the world for your services or products. Paypal is one of the most trusted ways that consumers pay for products and services as your information is never shared with the seller. I like this option because I get paid immediately which is always convenient for anyone who is traveling all the time. My work takes me all over the world so being able to accept payments on the go and transfer funds to my account is essential for me.
PayPal Payments does cost a bit much, of which I'm not a fan, but it's to be expected when you are dealing with anything to accept money.
PayPal Payments does cost a bit much, of which I'm not a fan, but it's to be expected when you are dealing with anything to accept money.
- Accept money via PayPal, debit, credit cards
- Transfer funds easily to your bank account
- Send invoices or reminders to clients who owe you money
- A trusted way to pay for consumers
- High monthly cost of $35/mo for use of services
- Additional 0.30 cents per transaction as well as 2.9% of your takeaway which can be detrimental to a smaller business.
- Definitely you should use the website on your computer or use the app. Without those the mobile website isn't quite adapted properly.
- I don't know if I'll keep using PayPal Payments as most of my clients still prefer payment in cash or via check, so I'm not getting the most of my money based on the monthly billing.
- I don't think there are enough benefits of using the PayPal Payments versus using just normal Paypal. I can still accept payments and invoice on the normal Paypal without the additional fees.
- Paypal, Stripe and Square
PayPal Payments is still preferable to Stripe or Square, but I don't think the cost is that great. Overall they all do the same thing. I also recently started accepting payments from an app called Cash which doesn't charge any fees unless you want your funds immediately.
No
PayPal Payments is already a paid service, so extra payment for support is not necessary.
No