cost over runs
April 21, 2022
cost over runs
Score 4 out of 10
Vetted Review
Verified User
Modules Used
- Customer Service
- Customer Decision Hub
Overall Satisfaction with Pega Customer Decision Hub
The organization presently utilizes the platform to support Grievance and Appeals as part of claims processing for our customer service teams. The decision hub is utilized as a platform to help coordinate workflow and approvals and reviews for grievance and appeals platform. Pega Customer Decision Hub allows for business rules and governance.
- establish clear business rules
- easy utilize
- business rules customization is very difficult
- costs to customize the platform is very difficult and expensive
- business rules
- integration to our existing systems.
- it has been incredibility expensive to implement and so it's ROI did not vet out to the original business case, as a result the cost provide a usable solution was incredibility expensive
- Mobify and now part of Salesforce Commerce Cloud
Pega Customer Decision Hub doesn't provide the automation that sales force provides
Do you think Pega Customer Decision Hub delivers good value for the price?
No
Are you happy with Pega Customer Decision Hub's feature set?
Yes
Did Pega Customer Decision Hub live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pega Customer Decision Hub go as expected?
No
Would you buy Pega Customer Decision Hub again?
No