Pega Customer Decision Hub

Pega Customer Decision Hub

Score 7.3 out of 10
Pega Customer Decision Hub

Overview

What is Pega Customer Decision Hub?

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s...
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Recent Reviews

cost over runs

4 out of 10
April 21, 2022
The organization presently utilizes the platform to support Grievance and Appeals as part of claims processing for our customer service …
Continue reading

Pega CRM

9 out of 10
August 21, 2018
Call Center Operations are primary users of this module but the workflow touches pretty much every other department in the company when it …
Continue reading
Read all reviews

Reviewer Pros & Cons

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Pricing

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Case Management

$97.00

Cloud
Per User Per Month

Unified Messaging

$145.00

Cloud
Per User Per Month

Enterprise

$165.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Pega Customer Decision Hub?

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Pega Customer Decision Hub Screenshots

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Pega Customer Decision Hub Competitors

Pega Customer Decision Hub Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported Countriesglobal support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Salesforce.com, Oracle Siebel CRM, and Microsoft Dynamics 365 are common alternatives for Pega Customer Decision Hub.

The most common users of Pega Customer Decision Hub are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (36)

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Prasanna Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I could see we have multiple comments about pros and cons, which can surely help it terms of features comparisons.

On the other side I want to add some points related to ROI for long term enterprises customer:
    • Product is truly driving business oriented programs. You will get true sense of what business can control and contribute
    • Product is future ready being a central brain for NBA and NBC at the same time it is explainable in detail.
    • Post BAU you can see the application built on this product can give you essential directions for strategic growth

With latest version of product it supports integration with GCP, AWS, H20 and pmml models. Enhanced Algorithm of ADM with scalability

April 21, 2022

cost over runs

Score 4 out of 10
Vetted Review
Verified User
The organization presently utilizes the platform to support Grievance and Appeals as part of claims processing for our customer service teams. The decision hub is utilized as a platform to help coordinate workflow and approvals and reviews for grievance and appeals platform. Pega Customer Decision Hub allows for business rules and governance.
John Silva, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pega is used as the central hub for all marketing campaigns we run. We currently use it for Direct Mail, Email and CRM, with plans to insert campaigns in our web properties as well as My Account. Pega solves the problem of siloed campaigns that don't take into consideration the full picture of the customer journey. With Pega Customer Engagement Suite, there's ONE single point of decision that takes into consideration all related business rules, eligibility rules, and customer preferences before triggering any marketing interaction.
August 21, 2018

Pega CRM

Score 9 out of 10
Vetted Review
Verified User
Call Center Operations are primary users of this module but the workflow touches pretty much every other department in the company when it comes to servicing a complex customer issue. Primary use is for Customer Servicing and experience.
Score 9 out of 10
Vetted Review
Verified User
Pega PRPC Customer Engagement Suite offers an array of products for Business Process Management. It is developed on Java and uses OOP and java concepts. It is used for automating, measuring and optimizing business processes. It can also help to automate workflow and collaboration to provide meaningful metrics to business leaders.

Usage & Solution to the business problems:
1) Pega provides a platform for describing business processes and workflow in a way that the descriptions get turned more-or-less directly into the software, or at least turned into requirements that have a fighting chance of getting through the translation into the software.
2) Used for maintaining the life cycle of a Drug undergoing research and development.
3) Dashboard/Reports development, Maintenance & download to excel/PDF
4) It provides notifications/integration as well as SLA escalations built in the PRPC.
Score 8 out of 10
Vetted Review
Verified User
It is being used by a department I consult with and helps manage customer engagement across multiple interaction channels. The integrated experience helped us drive intelligent campaigns and meaningful conversations throughout the customer journey. Analytics provided visibility over the propensity to pay - providers that are more inclined to resolve and make the payment quickly.
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