Customer Engagement Suite Review
July 06, 2018
Customer Engagement Suite Review
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Customer Service
Overall Satisfaction with Pega Customer Engagement Suite
The customer suite is being used by an organization within Anthem and it is being used for a claims systems.
- UI building. The UI is very easy to build due to the drag and drop aspect of it.
- It is very easy to build for reuse with the frameworks that Pega provides as well as the ones you create yourself.
- Integration is done very easily with all the wizards that the product provides.
- The help documentation needs to be more in depth and provide some How-Tos.
- The should be better documentation regarding out of the box functionality and what the product can do.
- The customer engagement suite has provided the ability for customers to submit their own claims.
- It has provided a wealth of out of the box functionality that we could start using immediately without any coding.
It is very similar because the Engagement Suite is built on top of the Pega Platform.