Incredible for in-app NPS
March 12, 2019

Incredible for in-app NPS

Byron Duncan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We utilize to accomplish in-app NPS and track product usage. It's been incredibly enlightening to see what users get frustrated with, and what they like, in order to compile trends and a plan of attack into our user-base.
  • Detailed insights into product usage.
  • Seeing which customers are frustrated.
  • Onboarding walkthroughs.
  • More robust reporting.
  • Additional marketing functionality.
  • Chat support.
  • It has helped us identifying users struggling that were struggling in silence and we proactively reached out to
  • try and resolve issues, that previously we didn't know were there.
Incredibly helpful for in-app NPS and to determine product usage and feedback.