Incredible for in-app NPS
March 12, 2019
Incredible for in-app NPS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
We utilize Pendo.io to accomplish in-app NPS and track product usage. It's been incredibly enlightening to see what users get frustrated with, and what they like, in order to compile trends and a plan of attack into our user-base.
Pros
- Detailed insights into product usage.
- Seeing which customers are frustrated.
- Onboarding walkthroughs.
Cons
- More robust reporting.
- Additional marketing functionality.
- Chat support.
- It has helped us identifying users struggling that were struggling in silence and we proactively reached out to
- try and resolve issues, that previously we didn't know were there.
1 to 5 people
Comments
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