Recent Reviews

Pendo, it solves our usecase

June 02, 2021
It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been …

Highly, highly recommend

September 21, 2020 helps us track usage in our software product to know how customers are interacting with it. We have several different departments …
Read full review is great!

January 23, 2020 is used primarily for product analytics and for onboarding purposes. It is mainly utilized by the product and customer success …
Read full review

Reviewer Sentiment

Positive ()
Negative ()
Learn how we calculate reviewer sentiment


TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of, and make your voice heard!


View all pricing





Contact sales team



Contact sales team


Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans. Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment Competitors Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


View all alternatives

Frequently Asked Questions

What is is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

What are's top competitors?

WalkMe, Mixpanel, and Heap are common alternatives for

What is's best feature?

Reviewers rate Usability highest, with a score of 10.

Who uses

The most common users of are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.


(1-25 of 75)
Companies can't remove reviews or game the system. Here's why
Myles Pickett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using [] to track user behavior and other analytics on our site. We also use [] guides and resource center as part of our onboarding process.
  • Track user's click paths
  • Track user's page views
  • Provide users with release notes
  • Target segmented groups with messaging
  • Walk through, step by step guides could be more fluid
  • No screen recording
[] is great to get insights on where and how users use your site. [] is great because it's easy to use and is always tracking everything, even if you haven't tagged something specifically. If you are trying to do step by step guides for training on how to use a site, I have used more robust tools for that. It also doesn't record user sessions like others, if you're wanting to actually watch a recording of someone using your site.
Chase Greiser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source is a must-have for SaaS companies looking to automate their customer onboarding experience. This tool is best placed into the hands of product teams, trusted implementation team members, or product operations managers. By implementing a resource center of self-guided training tutorials, we've been able to offload the need to schedule portal training demos with our customers. This allows customers to reduce friction on demand and successfully reduces one hour of human interaction per customer during onboarding, with 10 hours per agent each week. is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness guides to notify customers that new features are available, and educational guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
  • Self-guided training tutorials
  • Product thought leadership
  • Product usage data
  • Support tickets tend to take longer than we'd like
It is useful for tracking usage and clicks within an application but not suited to keeping track of the usage of API calls in the codebase. Sometimes our buttons appear the same on the front end but make different API calls on the back end, and we haven't been able to account for these differences that take place behind the scenes.
Score 9 out of 10
Vetted Review
Verified User
Review Source
As we made a migration from a Java-based administration console to a web-based one, we needed a way to track how our users would interact with the site so that we could instill continuous improvement on the site. We evaluated many companies but chose in the end to serve our needs.
  • User tracking
  • Dashboards
  • Ease of implementation
  • Better UI for setup
  • More functionality to track different types of user activity
  • More customization on what to track
If you are an enterprise that is heavily reliant on site traffic to achieve your business goals (such as industries that provide web services), it is imperative that you have deep levels of analytics available to you to determine how users are using your site's features. provides that deeper layer of understanding how users are using your site by providing comprehensive data points on where users are navigating to on your sites.
Jordan Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been used to measure our clients' usage of our tool so it is integrated with the events from our dashboard and displayed within Pendo. We are able to pull usage stats and download them to send to clients so we can best measure that the tool is being utilized.
  • Easy to use platform.
  • The outputs are simple and easy to figure out
  • Could be more detailed in terms of how their sections are defined.
  • It seems to measure only "events" and time in the platform, but I'm not sure if those are defined by us or Pendo.
Pendo is good for any company that has their own tools where they need to measure engagement stats and how often their platform is being utilized. It is good for companies to get insight into if their tool is being used and the data needs to be accessible and downloaded quickly. I'm not sure if they do this but it doesn't seem like Pendo is well suited to be a CRM for companies entire book of business to maintain all of [the] details of a contract and/or client, but for our specific use case of measuring usage and even some data visualization it does well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use to understand how users use our different products. We look for insights on their interactions with different parts of our platform and also to analyze the impact of releases to understand, learn and take actions in future developments that will have a positive impact on our customers and future customers.
  • Fast setup. just a simple script and the platform start tracking data.
  • Easy to build reports.
  • Great onboarding experience, we good support from team.
  • To have out of the box dashboard built.
  • Feature to have the opportunity to understand trends on future actions.
  • Keep improving their script to track visitors to be able to track more data with less help from developers. is a great option if you want to start fast just putting a script and starting tracking things inside your platform. Great to understand how visitors are moving around your tool between pages and what are they clicking. Easy to build funnel and path reports to discover and understand where there could be issues or things to improve.
Score 10 out of 10
Vetted Review
Verified User
Review Source helps us track usage in our software product to know how customers are interacting with it. We have several different departments and teams using it in our company. I love the ability to create walkthroughs for our customers. If they enter a certain part of the product it can pop-up a help guide for users to show them how to use that section of the product.
  • Walkthroughs
  • Product usage data
  • Funnel paths
  • I miss the classic designer
  • Integrations/API
We use to create lightboxes for certain product announcements. If we want a customer to take a survey we will use to create a lightbox and put the link to the survey in there. also has the ability to save segmented lists for us so we can survey smaller groups of our customers instead of bothering our entire customer base. This is nice if we only care about US-based customers or international customers.
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use to analyze what features of our software are being used the most and how much they are being used by our customers. It allows us to see usage patterns and find areas we can improve our platform/teach users how to navigate it more effectively.
  • Site loads very quickly with results.
  • Provides detailed usage stats.
  • Clear, colorful graphs.
  • UI feels clunky and it could be easier to build reports and dashboards.
Pendo is great for analyzing the usage of your software and tracking the number of visitors over time and how those visitors are spending time on your site.
January 23, 2020 is great!

Score 8 out of 10
Vetted Review
Verified User
Review Source is used primarily for product analytics and for onboarding purposes. It is mainly utilized by the product and customer success organizations to see what features are being used on an account by account basis and digging into individual user analysis. It helps us know how useful the product features we have implemented are and allows us to understand how to do better.
  • All in One product (Analytics, dashboards, guides)
  • Historical tagging of features
  • API to other platforms (ie Customer Success Software)
  • Guides scheduling
  • works great for us as a startup because we can have it do so many different things for us. That was a key point as we were purchasing. We wanted to make sure we wouldn't have to buy multiple products to get the job done.
  • I haven't loved the dashboarding functionality. I want more flexibility in what I am displaying to executives and CSM teams etc.
Tamara Schebel | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use for messaging, onboarding as well as highlighting new features. We use NPS surveys to get continuous feedback from our users. We also use the analytics to keep an eye on how each of our accounts is using our software as well as specific feature usage. The cohort analysis is a new feature that we've been using a lot as we try to improve our onboarding experience with an eye on maintaining engagement over time.
  • Analytics are way easier to understand than Google Analytics, which we also use.
  • Love being able to add messages on the fly without going through a lengthy dev process.
  • New, useful, features are constantly being added.
  • Can't do some of the message targeting I've tried - hitting up people who haven't visited in a while (when they finally come in) or targeting based on the number of visits.
  • Wish it were easier to figure out where the "aha!" moments are in our product - something I'm sure we can use to do, but it requires a whole lot of digging vs being something out of the box.
  • Support! Has not scaled well, and is currently terrible [edit Nov. 2019]
Adding messaging to your product, without a developer. Monitoring feature usage on the fly - without planning in advance which features you want to track.
My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.
Latoya Leslie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source is used across our organization to access valuable insights that help our teams identify changes in customer engagement, identify churn, and conduct outreach to new users, active users, and power users. Specifically, we leverage to determine highly used and valuable features, monitor user retention, identify champions, and identify when users fall below a certain engagement/activity threshold.
  • User/product adoption.
  • Insight into funnels and paths.
  • Identify top user accounts.
  • Improving segmentation.
  • More flexibility within dashboards.
  • More areas for collaboration within and across teams.
Product adoption activity, user retention, and support with onboarding users.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Pendo has created an awareness for our internal groups that is vital to our Customer Success teams. We are now able to see where our customers are spending their time. Our Product teams can identify and prioritize new feature development based on user experience and adoption. Overall Pendo analytics and in-app training guides are key to our company's success.
  • Surveys
  • Guides
  • Reporting
  • The new designer and navigation could be smoother.
Overall a great tool if you really want to see where your customers are spending time on new features and functionality.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Pendo is used on our SAAS platforms to assist with the on-boarding of new clients and to enrich their ongoing user experience.
  • Flexible.
  • Comprehensive.
  • Customer support is outstanding.
  • No negatives discovered thus far, Pendo has been very open to enhancement requests.
Well suited towards product onboarding and continuing feature adoption.
Jennifer Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source is used by our organization to collect and track usage information for our products. Customer engagement uses this information to help guide new and existing users, as well as to reach out to customers that appear to be under-utilizing the product. Our Helpdesk uses data to help answer customer questions. Our Product team uses data to guide design and development decisions. We can easily see what areas of the product are heavily used, and those areas that are under-utilized. We can survey our users in-app about their behavior.

We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.
  • is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
  • In-app guides and walk thru's are very easy to set up and customize.
  • Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.
  • NPS tool basically runs itself.
  • staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.
  • Slack channel is very helpful! lots of sharing of best practices between all kinds of users.
  • New guide design tool isn't yet as robust as the classic designer.
  • does not track text/content entered into cells by users, this could be helpful for us. is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development. is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work. may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Pendo has been a great friend for the past 2 years! I had found and chose it in my past job and really loved it. So, when I joined my current company, I recommended it to the team. Pendo is great for overall analytics, segmentation, and voice of customer initiatives. "Guides" have improved significantly and are super useful for showing information pop-ups, as well as gathering feedback. The sales, support, and customer success teams are wonderful.
  • Guides: for sharing info and gathering feedback from users.
  • Page and feature usage (heatmaps).
  • Funnels and path.
  • Usage/engagement reports.
  • Showing geo-location data.
Already covered in previous sections.
Jeremy Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use to deliver Product Release announcements, drive traffic to our KB for self-help resources, and are looking to dive further into the analytical side to understand where our users are spending the majority of their time. This will allow for more targeted information being displayed, as well as continual relationship building by proactively reaching out to those users to see if they need additional guidance, or if we have some areas of our product or knowledge that could be better carved out or explained.
  • High-quality analytics.
  • Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
  • Dedication to customer success. Anytime I have gone to the team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
  • Usability-driven - realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.
  • As they are continuing to grow, and working to get users to the new Visual Design Studio, I think the biggest overhaul is to Guides specific to the What's New portion, and making this available sooner than later in the new Visual Design Studio will make transitioning easy, and make it stickier in orgs.
  • Improved workflow in the designers, whether Classic Designer or Visual Design Studio, I don't always want to edit the default components of the item I am creating, but I have to click Apply to escape it.
  • A little more clarity around use cases - when I took on my role currently, I was tasked with taking over management. Having used it in my previous role was helpful, but I still had plenty of questions from a backend administration and implementation stance, but I was more directed to hobble along. I've made great strides, and the Slack channels and user community are quite helpful. is well suited to drive a complete overhaul to how businesses interact, inform, educate, and retain customers by the way in which information is delivered based on overall impact and importance. Being able to customize what we message and how we message to our audience members has given us a great ability to target meaningful change.
Brendan Lash | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a Customer Success Manager, it's crucial that I understand how my customers are using our tool and what they are interacting with the most. That's why Pendo is essential in helping me support my customers and in making decisions about how to drive engagement with our software. Not only that, but the Pendo team is incredibly helpful and supportive. I'm so glad we decided to work with Pendo!
  • Customer Usage Insights
  • Responsive Support Team
  • The tool requires a bit of setup and onboarding before you can fully utilize it.
I would definitely recommend Pendo to other people. Pendo helps me identify which of my customers have not been using the tool recently, which in turn allows me drive engagement and prevent churn - a MUST HAVE for all SAAS companies.
Emily Hardin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use in our Product team for tracking usage data, tracking NPS, creating in-app engagement, and managing in-app education. We are able to use the data from to inform product decisions and improve customer experience. We are able to provide contextual answers to common questions to decrease our support volume.
  • support is responsive and informed.
  • segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.
  •'s targeting of elements is very simple, and their recent update has made it even more streamlined.
  • I would love it if would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
  • I'd love for them to expand their integrations with other programs that support product managers. is great for running analytics and creating quick dashboards so you can provide easy to interpret product usage information to stakeholders through your company.

I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!
  • Online training doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.
Christian Arntsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source is being used currently by our entire company. Account Management and Client Success use it for NPS, and to create reports and systems to indicate leading indicators of churn. They also use Pendo to facilitate new customer onboarding.
We have found that the Product and Dev departments also use to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
  • Analytics for software usage.
  • Indicators of churn.
  • Guides and tutorials that are easy to set up.
  • Incredible segmentation abilities that allow for customized messaging.
  • Pathway and funnel generation takes longer to load than we'd like.
  • It's a little difficult to dig into specific data/feature usage per visitor/account.
  • Currently, you can set the default visitor table to be viewed in, you have to customize the columns, which we have to do every individual time.
We absolutely love It's hard to think about what our processes and company would be like without the functionality has provided us with.
Score 10 out of 10
Vetted Review
Verified User
Review Source is utilized by our company to track our customer usage of our own Software. While is primarily utilized by the Client Success team, the entire company has access to the data and relies on it for information on usage. Depending on the department, we use the Usage information to guide our product decisions, help increase adoption for customers, examine trends for like-minded clients, and identify potential upsell opportunities.
  • Identifies Trends in Usage across different customers. This allows us to help make valuable product decisions when adding new features.
  • Provides insight into potential upsells for our customers. By giving us in-depth breakdowns of usage, we can identify opportunities to sell additional products based on that usage.
  • Deploys an NPS Survey straight through our App, and then tracks the results in We deploy our own NPS survey within our software and the results feed directly into Pendo. Beyond giving us an accurate look at the success of our platform and customers, Pendo provides a source to store this info for analysis at the Company and Client level.
  • The Reporting structure could be simplified. While does have Reporting features, the building of a report can be a little cumbersome and confusing to a first time user. By simplifying or restructuring the reporting process to something more similar to typical CRM reporting structures (say Salesforce, for example), it would make the end user experience much better, and provide the ability to quickly build and access your own reports.
  • Search Functionality Improvements: The search bar can be a handy tool to quickly access different pieces of info, however, it seems pretty basic in its build-out and requires semi-specific searches to find what you want. Adding a more flexible search bar that looks across multiple pieces of the platform would really help with the user experience.
  • Online Resources/Self Help Resources: This may already be available, and if it is, I apologize! However, I have not seen any of those resources yet (like a quick FAQ or step by step to build a report). It would be nice to have this knowledge-base, and if it does exist, then have it more noticeable/marketable to the end user for access. is a great tool when you need to track the usage of a particular Software your company may utilize. It gives great insight into feature tracking/adoption metrics, and seems to be very flexible in terms of the features it can track. On top of feature tracking, it excels in helping establish "Guides" within your software to help your clients utilize your own tools effectively. Things like NPS tracking also become very simple when using It is hard to envision scenarios where you wouldn't want to use, provided you're in the software business and interested in the items mentioned above. However, I was not involved in the decision-making process for using this tool, so I am not able to speak to what necessarily is/isn't possible.
Keegan Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source has been an absolutely amazing application for our company. We have been able to use this for a catch-all of activities that we have been wanting to execute but didn't know how to. In-app tours for first-time users of our platform, support, notifications and product feedback, user analytics, NPS, product validation and the list goes on. has really served as a great asset in understanding and communicating with our users directly within our application. is predominantly used by our Customer success team but also by our product team and marketing teams. Besides Customer Success and Product teams, the reporting from has proven to be of value to our marketing and finance teams as well.
  • In-app messaging (guided tours, alerts, notices, etc)
  • Feature usage and user activity within applications
  • App usage reporting
  • Integration with Zendesk guides
  • Simplifying the presentation of paths users take within the application
  • Organization of guides (suggest adding folder or folder like structuring to make it easier to manage large numbers of guides) is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve.
Ryan Hogg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At Affinio, is being leveraged across departments, spanning Sales, Customer Success, Marketing, and Product.
My team (sales) uses it to glean insights into user behavior and adoption -- specifically during trials. My CS team uses it to monitor and spur customer adoption.
Before Pendo, my team was completely in the dark on usage data for prospects on trial. That information needed to be pulled and analyzed by our operations team, resulting in bottleneck delays. Now, my team is empowered, data-driven, and able to meet unmet needs -- this increases both win rates and deal velocity, as my team can help guide users to 'ah-ha' moments much more quickly and assuredly.
  • Ease-of-use: Pendo's interface is intuitive and incredibly easy to use once it's set up.
  • Seamless sync up with Salesforce/CRM.
  • Flexibility and granularity -- myriad ways to build dashboards, analytics, etc.
  • Share-ability: ability to create, share, and replicate/duplicate dashboards. This would allow my team to standardize their dashboard views.
Suited to:
  • Sales teams looking to glean insight into usage for trials.
  • CS teams looking to glean insights into user behaviors and monitor adoption/health.
  • Sales teams analyzing user behaviors in order to optimize subsequent trials and boost conversion.
Bob Samuels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the 4 months since implementing, we've made heavy use of Pendo in our Product Management and UX groups to aid in finding hotspots, evaluate the success of features, and seek out areas of improvement or possible retirement. We've begun experimenting with guides and tooltips to prompt usage of more lightly used features and to introduce new functionality to our users.

We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
  • The ability to tag features is amazing. I've used other behavior analytics tools that required development time for each additional feature (or update) and Pendo's tagging functionality is 1000x easier and quicker.
  • Guide creation! Again, we've used tools like joyride or similar to introduce features but they require programming time, time to change, and time to remove.
  • Path analysis is incredible - seeing what people are doing is great, but then seeing what they do before and after they've done the desired feature is really, really useful to get a bigger picture of "why".
  • The new feature tagging tool/designer doesn't seem to always work very well. I often drop back to the original.
  • Observing behavior that is not performed via a click (drag & drop, form submission, etc) is impossible.
  • The dashboards could be made more useful - only being able to add (mostly) pre-defined widgets is limiting. I wish I could define several features to watch on a dashboard...I would love to create one dashboard per application or product we sell with the most crucial features & user info on each.
If you have a moderately technical team, who can tag features based on CSS rules, is the analytics tool you need. If not, you may be better off with a more developer oriented tool.
Tim Mullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it across the entire organization to get an understanding of how our users experience our platform and to help guide them to specific areas we want them to see, use and understand. It has solved a huge problem of needing to use up valuable resources to code in guides and tooltips - instead, we can actually understand where our users need help and then implement guides or walkthroughs to help them.
  • Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.
  • Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. is far more visual and it's easy to see what your users are doing and how they move through our app.
  • Sometimes we do have some issues with guides behaving as they should, despite everything looking right in terms of the implementation.
  • More system-generated recommendations of changes you can make to your app/site would always be welcome - with already seeing the data, it would then be great to see which pages need tooltips, guides or walkthroughs.
Definitely well suited if you want to understand what your users are doing and how to provide a great onboarding experience for them. The fact you can also use it to collect valuable feedback on what your users want to see (including NPS), means you have one single system that does a lot of what you need when it comes to user experience.
March 18, 2019

Love the tool!

Daniel Haslam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Fantastic software that assists our team with key data to track customer interaction and movement across the platform. On the client success side, it helps us identify how we can better help our customers.
  • Helps us track the usage of our platform.
  • Lets us know when clients are on our site so we can provide enough support members at those key hours.
  • Shows where the customers are on the platform.
  • Email alerts for specified parameters.
Customer success, sales, engineering.
Byron Duncan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We utilize to accomplish in-app NPS and track product usage. It's been incredibly enlightening to see what users get frustrated with, and what they like, in order to compile trends and a plan of attack into our user-base.
  • Detailed insights into product usage.
  • Seeing which customers are frustrated.
  • Onboarding walkthroughs.
  • More robust reporting.
  • Additional marketing functionality.
  • Chat support.
Incredibly helpful for in-app NPS and to determine product usage and feedback.