Pendo.io

[Pendo.io] is great to get insights on where and how users use your site. [Pendo.io] is great because it's easy to use and is always tracking everything, even if you haven't tagged something specifically. If you are trying to do step by step guides for training on how to use a site, I have used more robust tools for that. It also doesn't record user sessions like others, if you're wanting to actually watch a recording of someone using your site.

It is useful for tracking usage and clicks within an application but not suited to keeping track of the usage of API calls in the codebase. Sometimes our buttons appear the same on the front end but make different API calls on the back end, and we haven't been able to account for these differences that take place behind the scenes.

If you are an enterprise that is heavily reliant on site traffic to achieve your business goals (such as industries that provide web services), it is imperative that you have deep levels of analytics available to you to determine how users are using your site's features. Pendo.io provides that deeper layer of understanding how users are using your site by providing comprehensive data points on where users are navigating to on your sites.

Pendo is good for any company that has their own tools where they need to measure engagement stats and how often their platform is being utilized. It is good for companies to get insight into if their tool is being used and the data needs to be accessible and downloaded quickly. I'm not sure if they do this but it doesn't seem like Pendo is well suited to be a CRM for companies entire book of business to maintain all of [the] details of a contract and/or client, but for our specific use case of measuring usage and even some data visualization it does well.

Pendo.io is a great option if you want to start fast just putting a script and starting tracking things inside your platform. Great to understand how visitors are moving around your tool between pages and what are they clicking. Easy to build funnel and path reports to discover and understand where there could be issues or things to improve.

We use Pendo.io to create lightboxes for certain product announcements. If we want a customer to take a survey we will use Pendo.io to create a lightbox and put the link to the survey in there. Pendo.io also has the ability to save segmented lists for us so we can survey smaller groups of our customers instead of bothering our entire customer base. This is nice if we only care about US-based customers or international customers.

They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.

Pendo is great for analyzing the usage of your software and tracking the number of visitors over time and how those visitors are spending time on your site.

Adding messaging to your product, without a developer. Monitoring feature usage on the fly - without planning in advance which features you want to track.

My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.

Product adoption activity, user retention, and support with onboarding users.

Overall a great tool if you really want to see where your customers are spending time on new features and functionality.

Well suited towards product onboarding and continuing feature adoption.

Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.
Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.

Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.

Already covered in previous sections.

Pendo.io is well suited to drive a complete overhaul to how businesses interact, inform, educate, and retain customers by the way in which information is delivered based on overall impact and importance. Being able to customize what we message and how we message to our audience members has given us a great ability to target meaningful change.

I would definitely recommend Pendo to other people. Pendo helps me identify which of my customers have not been using the tool recently, which in turn allows me drive engagement and prevent churn - a MUST HAVE for all SAAS companies.

Pendo.io is great for running analytics and creating quick dashboards so you can provide easy to interpret product usage information to stakeholders through your company.

I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!

Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.

We absolutely love Pendo.io. It's hard to think about what our processes and company would be like without the functionality Pendo.io has provided us with.

Pendo.io is a great tool when you need to track the usage of a particular Software your company may utilize. It gives great insight into feature tracking/adoption metrics, and seems to be very flexible in terms of the features it can track. On top of feature tracking, it excels in helping establish "Guides" within your software to help your clients utilize your own tools effectively. Things like NPS tracking also become very simple when using Pendo.io. It is hard to envision scenarios where you wouldn't want to use Pendo.io, provided you're in the software business and interested in the items mentioned above. However, I was not involved in the decision-making process for using this tool, so I am not able to speak to what necessarily is/isn't possible.

Pendo.io is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve.

Suited to:

• Sales teams looking to glean insight into usage for trials.
• CS teams looking to glean insights into user behaviors and monitor adoption/health.
• Sales teams analyzing user behaviors in order to optimize subsequent trials and boost conversion.

If you have a moderately technical team, who can tag features based on CSS rules, Pendo.io is the analytics tool you need. If not, you may be better off with a more developer oriented tool.

Definitely well suited if you want to understand what your users are doing and how to provide a great onboarding experience for them. The fact you can also use it to collect valuable feedback on what your users want to see (including NPS), means you have one single system that does a lot of what you need when it comes to user experience.

Customer success, sales, engineering.

Incredibly helpful for in-app NPS and to determine product usage and feedback.