Pendo.io Reviews<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Over a year ago I stumbled across Pendo when researching tools to make user tracking and walkthrough tutorials easy for our company without needing engineering. After speaking to their sales rep, I quickly knew this was going to be an integral tool for our product organization, design, and customer success group.

Set up was very easy and took about 1 day for all our products. Once this was complete I jumped directly into their product, watched all their online YouTube tutorials, joined their Slack channel and I was off to the races. I have a design background and am currently in product management for our front end applications so I began to creating template guides for the rest of our organization. Fast forward a year later and we have integrated Pendo into our third party applications, product is actively tracking user data to make more informed decisions and customer success is tracking new and existing clients instead of using Intercom and their limited event tracking. Could not be happier with this product and their customer support is top notch.

We use Pendo to track how our Clients are using our software. The entire company benefits from this data but it is mostly used by Client Success and Product Management. Pendo enables us to track what features our clients are using and how often. We didn't have any visibility into this data previously. It has been a game changer for us. Our Client Success team can look at the "use history" for a specific user or for the client as a whole to better target conversations with that client.

We use Pendo across many departments at our organization. It is helping us make data-driven product decisions instead of relying solely on our Sales and Client Support teams to provide market feedback and usage information.

We use Pendo for two primary reasons; firstly to track feature usage and engagement and secondly to embed learning into our administrator user journey. Pendo nails our requirements for both.

On the feature tracking front, we are using the platform to track the user clicks and journey within our platform. This is incredibly helpful for us as we are starting to build a real picture of feature usage and penetration across the client base. The ability to slice and dice this data across all accounts improves our decision making no end. We use the data when deciding to enhance or enlarge certain feature sets.

When it comes to embedding help, we are a little less mature here. Our focus has been on the need to promote new features that we deploy as well as to guide administrators around the configuration of the feature. This helps us to drive adoption against our goals.

Pendo is deployed across our industry leading Data Management Platform (DMP) to help our teams make data-driven product decisions. Prior to Pendo, we had to invest in time consuming customer interviews or make educated guesses on how users leverage different pieces of our product. Now we can easily access critical data that informs confident product decisions.

Additionally, we use Pendo to serve NPS surveys that help drive better insights for our Client Success team when engaging with customers. We also make use of user guides to provide end users with best practices and training.

We use Pendo to analyze customer adoption and engagement with our back-office tools. We further use it to help drive adoption through in-app guided help.

Our product team uses Pendo.io to do the following to:

1. Understand and proactively react to overall client satisfaction
2. Understand user behavior on the site to make smart decisions.
3. Communicate to our users on a regular basis to keep them up to date and solicit feedback.
4. Use the guide feature to solicit feedback and get volunteers for user interviews.

We use Pendo primarily for displaying feature tooltips in our application, announcing upcoming releases and new features, and to offer in-app access to our product documentation via Pendo's guide center. We're no longer dependent on engineering and the release process to publish in-app help for our users. We've also been able to reduce the number of emails we send to customers with in-app announcements and increase our customer communication reach.

Pendo.io is being used by my UX department.

The Customer Success Team is the primary users of Pendo, but we utilize Pendo's metrics to aid in business decisions across the organization.

Pendo.io was initially implemented within a product where I was working as an Implementation Engineer. I have since switched to using as a Product Manager with a different product line. It uses have grown so far beyond our expectations. It is used across different departments. My initial use was based on engineering and client implementation and now I use it is a Product Manager in our Product Management Office. We initially started using it to help track client activity and reach out for client and user satisfaction metrics like NPS. It went from being used on a singular product to being a core part of product management's truth analytics for almost all of our product lines. It allows getting metrics from not just our clients but their user bases all while respecting our users by integrates seamlessly into the production workflow. It allows us to see what areas customers are using, how they are working through our application, and track adoption rates of new features.

I'm currently using Pendo.io to provide insight into key features in the product, usage data, churn prediction and measuring adoption. The ability to see which features that are being used/not used is helpful to discover training opportunities, product enhancements, etc. One of the greatest benefits of Pendo.io is that you can also see WHO is performing each action. That is what separates Pendo.io from the rest.

Our company is a small software development organization and we use Pendo.io specifically within the Product Management function. It helps us easily track user behavior and see what actions people are taking most frequently, and also collects feedback through the polls. We previously had difficulty getting accurate user feedback because our surveys weren't all that timely, but Pendo.io polls help us get in the moment feedback in a way that's easy for users to respond quickly.

We use Pendo.io for three different product platforms across departments. Our product management department uses it to analyze usage, select users based on feature level behavior for interview candidates, implement welcome guides, maintenance notices, initiate surveys, add tool tips, and more. The marketing team uses it to initiate our bi-annual Net Promoter Score survey, and our customer care team uses it to do individual company and user level usage analysis to have more informed conversations and better save clients that are at risk.

Pendo is used across a few departments in my organization. Primarily product, user experience, customer success, and sales. It is also used by C-level executives across the organization. It is providing valuable data on usage, engagement, and churn. In addition, it is used for all in-app messaging - announcement of webinars, and gathering NPS data.

Pendo.io is being utilized across our organization. We use the walkthrough guides when new features are launched, or there's an update that affects our customers' existing workflow. We use the banners and light boxes for marketing purposes - whether that's promoting a new product or feature, or informing customers of upcoming events they might be interested in attending. The ability to target certain customers through Pendo has allowed us to show our marketing announcements to those that will benefit the most. We've also seen a huge increase in the number of NPS responses with the help of Pendo's NPS Guide.

I use Pendo.io just about every day to manage my segment of customers. By setting up a personalized account report, I get an at a glance view of which of my customers are the heaviest users of any particular feature, which customers aren't utilizing our platform fully, and most importantly, if any customers aren't using it at all! This dine-and-dash approach to the data that I need has allowed me to transform my approach from one of reactivity to proactive, high-value engagement. As an organization, Pendo.io helps us track feature usage, conduct surveys, promote events, and ensure that we're always making data-driven decisions when moving our product forward.

Pendo is being used by marketing and our product team at Infusionsoft. Pendo is a great tool for in-app messaging. Once you dedicate the time to learn how to use the tool, it can be extremely powerful. I primarily use it to set up in-app notifications (or guides) for marketing purposes, and it can be highly valuable for conversion.

Pendo is used primarily by our Customer Success and Product teams. It allows us to monitor usage by our client accounts, see what features are associated with high NPS scores, and track growth with existing customers.

I use Pendo.io every day to check very specific metrics of engagement with our product. It not only allows me to report to my customers how their team is doing with our system, but it also helps me understand the areas in which we can train and support our customers more. Other people across my organization use it for understanding and prioritizing development, maximizing customer engagement, and tracking specifics related to new releases and enhancements. I find it to be one of the most valuable tools we have for managing the success of our accounts!

We use Pendo for user analytics, in-app messaging, and guidance. Our whole organization touches Pendo in some way, but our main users are the Product and Customer Success teams. Customer Success is easily able to pinpoint what their accounts/users are doing and now it affects their interactions with the customer, and Product is easily able to see how users interact with the app so we can target change. It definitely gave us a window into how people were interacting with the app, before we had Pendo we were just flying blind.

Pendo.io is being used by our business to understand how our customers are using our product and how we can better design our software for the betterment of our customer experience. Pendo.io addresses the need to understand how our customers are interacting with our software and what areas may need improvement based on usage statistics.

We use Pendo for tracking usage analytics of our customers within our platform. Customer Success, Engineering, and our Product teams use it to see which features our customers are using, how frequently are they using them, etc. It helps us know which features and pages need to be worked on from product and engineering perspectives but it helps CS know what to talk about on monthly calls with customers to help deliver more value while using our platform.

Pendo is being used primarily by our Client Services and Product teams. Our CS team is using Pendo to work through pilot customers, and identify opportunities and risks within our customer set. Our Product team is using Pendo to track feature engagement and build guides to help our customers with onboarding and working through common tasks within our product.