Sales and marketing in sync--at last!
Updated December 10, 2018

Sales and marketing in sync--at last!

Tim Berman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PieSync

We use PieSync to stitch our many marketing and sales tools together, and it works SEAMLESSLY. Our CRM is synced to marketing automation, which is synced to LiveChat. It reconciles contacts between all our tools. We also like that it is a real-time sync, not a one-time info sync.

Pros

  • Contact syncing
  • Real-time syncing
  • Integrating sales and marketing
  • Contact backup
  • Segmentation (via rules-based syncing)

Cons

  • Syncing deal fields with CRMs
  • Syncing leads from chat tools like Intercom
  • Syncing based on other fields than email address (such as phone number)
  • It has helped us to get to deep segmentation
PieSync is a continuous, real-time sync. Zapier does a lot of single step automations. They're peers, but behave very differently.
PieSync connects several of my cloud apps that do not integrate at all or have weak integrations, like Pipedrive and Drip, Intercom, Front, and so forth. PieSync cannot yet sync Intercom Leads, though. That's being released soon!

HubSpot Operations Hub Feature Ratings

Using PieSync

1 - Growth and strategy. PieSync plays an integral role in this area as we must have data centralized and updated in order to understand it well.
1 - No developer knowledge needed. It is point and click and lightning fast to set up!
  • Integrations
  • Data mining
  • Syncing
  • Segmentation
  • Integrating marketing automation with CRM
  • Integrating chat with CRM
  • Integrating point of sale with marketing automation
  • Integrating point of sale with CRM
The tool is very "set it and forget it" and reliable!

Evaluating PieSync and Competitors

  • Product Features
  • Product Usability
Integrations and the ability to live sync.
I wouldn't change anything. There wasn't much to evaluate. I simply plugged in my application API keys and mapped a few fields. It doesn't get any easier than that!

PieSync Support

I would give it a 10 if there was real time support, but PieSync is very responsive and generally responds within a couple of hours, which is fine for my purposes.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
PieSync personally took app requests from me and delivered them within a few months. That was amazing!

Using PieSync

It is as easy as matching dropdown menu options side by side.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Field mapping
  • Integrations
  • Historical syncing

Comments

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