Item: PiiQ by Cornerstone
Rating: 10
Author: Carol Miller

Overall Satisfaction with PiiQ by Cornerstone

Use Cases and Deployment Scope

PiiQ is currently used by one of two companies in our organization. In the next few months, we will deploy it to the 2nd company. We use PiiQ as a communication vehicle between managers and employees and it helps us to address employee engagement issues. It also helps us to keep the organization's strategic goals in step with employee work goals.

Pros and Cons

Pros

Excellent customer service - when all else is equal, customer service will win the day.
Ease of use helps us get everyone on board with the goals and ratings.
The analytics are helpful to senior managers - we can compare how managers rate as well as how employees perform.

Cons

I had a difficult time getting started. I wasn't sure what template would work best for my organization. Most of the pre-set goals and competencies seemed to be geared toward sales - not our business model at all. It would have been helpful to have some one-on-one assistance - with someone asking critical questions, such as, what is your main purpose in using this program? And - it would have been good to have been able to try each of the three setups to see which one fit best, but to switch templates, all is lost in the template you've been trying out. It's like trying test driving cars without being able to look at them side by side.
I would like for 2nd level managers to be able to see the reviews and the check-ins. Right now, only one supervisor/manager can review - unless they have admin access which isn't appropriate for all managers to have. If I can't see how my next level employee is reviewing his/her staff, how can I rate him/her on effective performance management?

Return on Investment

Two years in, we are still working out the way to best use this system.
Following a reorganization, it was a little like starting from scratch.

Usability

I think it is incredibly easy to use once you've used it a couple of times. However, they way it is set up definitely drives ease of use.

Support Rating

Customer service is the best I've experienced for an online program...and that is a HUGE compliment.

Likelihood to Recommend

One of our biggest issues is with online access. Our employees are spread across nine different locations and not all locations provide on-demand level computer access. As a result, some of our employees are not able to easily participate in the check-ins and not able to occasionally refer to their individual and team goals. This leads me to the opinion that organizations with employees dispersed to field locations may not find this tool as convenient to use.

Easy online access is definitely key for online programs.

PiiQ by Cornerstone Feature Ratings

Comments

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Brent Michelle Goodman
(Vendor Representative) commented 6 years ago
Hi Carol! Thank you so much for your review of PiiQ. As always, it is such a pleasure working with you and hearing your valuable feedback. I am so glad that you feel supported as a client and enjoy working with us. That's exactly what we want to hear! As far as the difficulty of setting up PiiQ, we hear you, and we've heard other clients' feedback and acted upon it! We now have Admin 1:1 calls and set up surveys to help us understand how our clients want to configure PiiQ. We now give one on one guidance so that everyone has a positive experience from the start of using PiiQ. We're also working on improving the set up experience in general. As far as second level managers able to see reviews, and check ins, they can! Here's a link to show you how this can be done: https://help.piiq.csod.com/docs/view-employees-manager-review-1. Lastly, I want to remind you that PiiQ is mobile ready, which means that if some of your employees don't have access to a computer, they can still work on PiiQ via a browser on their mobile device. From goal setting, to check ins, to reviews. Thank you again, Carol, for you review and feedback. If there's anything I can help with, you know you can always reach out. Best, Brent

PiiQ by Cornerstone - a Snappy Online Tool backed by Superior Service

Software Version

Modules Used