Great ROI for CRM software
March 05, 2025

Great ROI for CRM software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Pipedrive

Our Criminal Defense law firm uses Pipedrive as a CRM website to track sales, quality of leads, contacts with leads and to keep track of market data. Each quarter we use the Reports options to produce metrics to compare quarter over quarter sales. It also helps us keep our referral partners list organized and clean per attorney in our firm.

Pros

  • Keep track of deal progress
  • Produce reports data in visual formats such as comparative graphs
  • Contact organization and activity tracking

Cons

  • When sending out a Docusign envelope, if it needs to be voided it's hard to create another envelope with the same document created in Pipedrive
  • The syncronization from OneDrive to Pipedrive for Document templates and contract creation purposes
  • Good sales tracking
  • Good ROI for the product cost
It offers an intuitive and well-structured interface, making navigation seamless even for first-time users. The dashboard is visually appealing, with customizable widgets that allow users to prioritize key metrics.

Do you think Pipedrive delivers good value for the price?

Yes

Are you happy with Pipedrive's feature set?

Yes

Did Pipedrive live up to sales and marketing promises?

Yes

Did implementation of Pipedrive go as expected?

Yes

Would you buy Pipedrive again?

Yes

Pipedrive has a User-friendly interface, the dashboard is clean and easy to to navigate. The options to customize the reports drawn from insights are a good fit for our specific business. The mobile app could use some enhancementes for a smoother experience. Pricing might be a bit high for small businesses or startups, but the value justifies the cost.

Pipedrive Feature Ratings

9.1
Customer data management / contact management
9
Workflow management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Customer Service & Support ()
Not Rated
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
9.0
Role-based user permissions
9
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
9.0
Mobile access
9

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