Pipedrive

Pipedrive

Score 8.3 out of 10
Pipedrive

Overview

What is Pipedrive?

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
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Recent Reviews

Pipedrive is great!

10 out of 10
March 19, 2021
We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything …
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Best around!

10 out of 10
March 15, 2021
Pipedrive was used to track all recruitment and sales efforts. It allows our team to track our funnels and move forward effectively.
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Pipedrive

8 out of 10
March 11, 2021
We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (58)
    9.0
    90%
  • Pipeline visualization (61)
    8.6
    86%
  • Integration with email client (e.g., Outlook or Gmail) (56)
    7.6
    76%
  • Custom fields (57)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Pipedrive, and make your voice heard!

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Pricing

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Essential

$15.00

Cloud
per month

Advanced

$29.00

Cloud
per month

Professional

$59.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pipedrive.com/en/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Sales Pipeline Course: Chapter 2 - Set the Right Kind of Goals | Pipedrive
01:57
Why choose Pipedrive? Top features and limitations
04:14
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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

6.4Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

2.9Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

6.4Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

5.1Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.9Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.4Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

1.1Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

3.6Avg 7.4

Platform

7.8Avg 7.5
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Product Details

What is Pipedrive?

Pipedrive is a sales management tool built for salespeople by salespeople. According to the vendor, it is used by more than 50k teams around the world, and helps you to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. It's simple to get started, but powerful enough adapt to any sales process. Construction companies love it because it makes it easy to manage the many facets of the sales process.

Pipedrive Features

Sales Force Automation Features

  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)

Marketing Automation Features

  • Supported: Lead management

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Pipedrive Screenshots

Screenshot of

Pipedrive Videos

Pipedrive Goals
Pipedrive is a great product for businesses just diving into a CRM for the first time. In this video, the TrustRadius team goes over this CRM solution.

Pipedrive Integrations

Pipedrive Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

Pipedrive starts at $9.

Pipeliner CRM, Zoho CRM, and Teamgate CRM are common alternatives for Pipedrive.

Reviewers rate Opportunity management highest, with a score of 9.

The most common users of Pipedrive are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 63)
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Adil Khan Robin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding:

—Exceptional cost-effectiveness.
—User-friendliness.
—Usability.
—Top-notch search filter.

However, its speed could be increased because adding new actions requires numerous taps and swipes.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is a great tool for sales teams that have a longer sales cycle and need to keep track of deal progress over time without losing the details of an opportunity. Pipedrive may not be the best tool for sales teams that have a very short close period as Pipedrive is focused more on opportunities that have several steps in the sales process.
Score 9 out of 10
Vetted Review
Verified User
Well suited:
- For businesses that have large funnels to manage and wish to use a tool that gives them a great overview
- For sales-prone businesses that want to get handy reminders to check in with the leads regularly (this is very nicely done at Pipedrive)
- For businesses that need to use many integrations and also automations, here Pipedrive offers a lot of room

Less appropriate: Given the email issue where emails are stuck in the outbox described before, probably businesses that run large email campaigns might not be so happy with Pipedrive, given that they might have many emails stuck and won't open all the deals to check them one by one which I still do as I don't run large email campaigns.
Score 10 out of 10
Vetted Review
Verified User
You can use this tool to move all your contacts, companies and leads and give them follow up to all the activities you have to do before and during your pipeline. You can use it to track and see what your sales reps are doing and where can improve the services. You can’t use it to marketing campaigns and you can’t send massive emails like in Mailchimp
Score 8 out of 10
Vetted Review
Verified User
If you have a sales team size of more than two and have an issue with proper lead tracking with each, then you can use Pipedrive. Its best suited for forecasting and the overall sales of each candidate and performance. But when you have a small team for sales and don't have many details about lead and meeting, it's not practical as it takes additional time to maintain and make it up to date.
Score 9 out of 10
Vetted Review
Verified User
I would highly recommend it despite a few missing features as this has helped our sales team a lot in saving time, it is affordable. It manages customer data and also ensures that we have a sales funnel at the end, giving us prospects at the end. The mobile application has been a plus here as can be accessed from anywhere.
Gabe Hirsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This is a great fit for companies of varying sizes, as the base rate is affordable and setup is relatively easy. The support is quite solid as well, which is great. As the pipelines are fully customizable, this product can have multiple use cases; really anything that needs to be moved through a funnel can be integrated within Pipedrive.
Jason Carlage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
For a small sales organization, or with a company that has a lot of newer sales reps, Pipedrive is great. It's hard to lose track of leads because of the notifications; as long as reps are inputting data properly and staying on top of moving leads along through the various stages, Pipedrive is a very effective way to track and prioritize leads. Opportunities won't just slip through the cracks.
March 19, 2021

Pipedrive is great!

Score 10 out of 10
Vetted Review
Verified User
Pipedrive works best for small to medium sized teams. It has many easy-to-use features and offers great value for the asking price. I am not certain that Pipedrive is suited for larger enterprises (100+ employees) as some features are more on the basic/simple side and perhaps a custom CRM would be more appropriate.
Mark Rueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use.
March 11, 2021

Pipedrive

Score 8 out of 10
Vetted Review
Verified User
Pipedrive is well suited towards a business with a med-large sales team. For an individual or small business with fewer than 10 employees, I wouldn't always recommend it because it is a big investment for a small company. You need to also have the capacity to train employees to use it or a lot of its features will go unused and it can end up being more of a hassle than it is helpful.

If you have the capacity to train users and they are willing to completely adopt it, then it can be extremely powerful for managing and tracking leads and new deals in your sales pipelines and even save your sales team a huge amount of time in the long run.
Score 8 out of 10
Vetted Review
Verified User
For a small business, especially one who is just starting to use a CRM, it does not get much easier than Pipedrive. Right out o the box, a company can be up and running in 30 minutes. I think it is important for companies to understand why they are using a CRM and what features are best for their company, then they can measure what is the best tool for their needs.
Score 10 out of 10
Vetted Review
Verified User
Pipedrive adapts very well to any sales and after-sales process of any industry, in general terms it will help you in most of the internal processes that you may have, Pipedrive gives you the facility to adapt it to any need they have due to its customization and Api allows it. But it needs some improvements or changes to adapt it to a full collection process
Score 9 out of 10
Vetted Review
Verified User
Well suited at connecting with a lot of other tools, making everything very smooth due to this integration, which is very easy. No need for IT specialists, everyone can do it, and it's very easy to understand how to work with Pipedrive.

Less appropriate for a very specific business that doesn't follow the standards of Pipedrive, because it's not very customizable.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is well suited for bulk upload/export contact storage, management of leads, and the tracking of new business prospects.
Multiple stages can be customized in each pipeline to track progress from contact to prospect to sale.
It eliminates the need for admin and provides one transparent location for individuals to view and edit CRM. The history can be tracked to provide full visibility to all team members.
Martín Stricker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I think overall, Pipedrive is an excellent tool for small companies that need an improvement in their sales opportunities/funnel organization. It has a 30 days free trial that I consider more than enough to decide whether or not it is suitable for your team needs. It will undoubtedly help to develop the best marketing strategies.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is ideal for companies that would like to start managing their business opportunities but don't want to stress their employees with the complicated process that implementing a CRM system needs. Pipedrive is a very easy to use application that would help you to manage pretty easily your deals but would take away all the overload that comes with pretty complicated software like Salesforce.
Score 10 out of 10
Vetted Review
Verified User
Pipedrive is GREAT for high touch sales and complicated sales processes, such as car sales, real estate, loans, and so forth. It isn't great for fast deal cycle businesses like restaurants and low-ticket retail. The mobile app leaves a lot to be desired, so don't buy the CRM expecting a fully functional mobile app.
Stephen Steinberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive is great for small teams, managing leads and sales opportunities through a pipeline from lead gen to closing the sale. It lacks if you want to use Pipedrive within a larger ecosystem of SaaS due to its limited integrations with other pieces of software. It's also not easy to mass edit contacts and organizations on the fly without opening each one up individually to make the change - we wish it could be done in a spreadsheet like fashion.
Brett Eskelson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
I'd recommend Pipedrive to a small company that is just getting started. There isn't a lot of managing that needs to happen like with Salesforce. Although if it's a company that will likely grow quickly, I'd recommend just starting with Salesforce anyway. Pipedrive is a tool that doesn't offer a lot of flexibility which can be seen as a positive or a negative depending on your organization's needs.
Score 6 out of 10
Vetted Review
Verified User
If you're a smaller company that is looking for a CRM that will help you manage and move leads without having to spend a near fortune on using Salesforce, then I think that Pipedrive is the best option for your company - it's better than an Excel spreadsheet but not as intense or costly as Salesforce.
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