Great value for an easy to use CRM
March 13, 2025

Great value for an easy to use CRM

Aviva Rosman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Pipedrive

Pipedrive enables sales organizations, especially startups to easily track their sales deals and follow up on deals in the pipeline. It doesn't have all of the bells and whistles, but it doesn't need them. For the price, it's a really great way to stand up a sales organization.

Pros

  • Track deals
  • Create dashboards and reports
  • Assist with deal follow up

Cons

  • Pipedrive is not as strong at marketing in terms of tracking leads
  • Pipedrive does not have the same level of automation as Hubspot
  • Pipedrive has been valuable for tracking deals and helping us hit our revenue goals.
Pipeline is highly usable! Although it doesn't have as much functionality, this is somewhat of a blessing. It means it's straightforward to onboard and sales people can instantly understand how to use it so they spend more of their time closing deals.
Hubspot is more complex with more functionality, Pipedrive is easier and more straightforward to use.

Do you think Pipedrive delivers good value for the price?

Yes

Are you happy with Pipedrive's feature set?

Yes

Did Pipedrive live up to sales and marketing promises?

Yes

Did implementation of Pipedrive go as expected?

Yes

Would you buy Pipedrive again?

Yes

Pipedrive is really valuable for startups who need a less costly and easy to implement sales CRM. As companies mature, they may need more of the functionality that comes with something like Hubspot.

Pipedrive Feature Ratings

6.9
Customer data management / contact management
9
Workflow management
7
Territory management
5
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
6
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
5
Customer Service & Support ()
Not Rated
6.0
Lead management
6
Email marketing
6
7.5
Task management
8
Reporting
7
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Not Rated
Mobile access
Not Rated

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