Item: Piwik PRO
Rating: 9
Author: Verified User

Overall Satisfaction with Piwik PRO

Use Cases and Deployment Scope

We're a young startup and Piwik PRO helps us to get to know our customers better. Currently it's just one person in our organization who's working with Piwik PRO to analyze the efficiency of our marketing campaigns on social media. In addition we also track the traffic on our website including visitors, conversion rate, etc.

Pros and Cons

Pros

Dashboard looks awesome.
Creating reports.

Cons

Design of their website.
Transparent pricing.

Return on Investment

Positive: We got to know our target group.
Positive: We see directly every effect of our actions.

Support Rating

We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.

Key Insights

Do you think Piwik PRO delivers good value for the price?

Yes

Are you happy with Piwik PRO's feature set?

Yes

Did Piwik PRO live up to sales and marketing promises?

Yes

Did implementation of Piwik PRO go as expected?

Yes

Would you buy Piwik PRO again?

Yes

Other Software Used

Slack, Trello, Microsoft Teams

Likelihood to Recommend

I cannot say much about it because we don't have a lot of specific scenarios where we're using it and it applies only to our industry. It's obviously great for tracking the customer journey and to keep track of all relevant numbers. We didn't have much experience with marketing campaigns before we founded our company so with Piwik PRO we learn a lot about the effects of different actions.

Comments

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Only tried a fraction of the functionalities so far, but we can recommend this without reservation!