Planhat for Churn Reduction
October 31, 2024
Planhat for Churn Reduction

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Planhat
We use Planhat for our customer success initiatives to track client usage of our platform and ensure our clients are logging in and using the platform. We are also able to see what features they use to better understand how we can support them and identify upsell or cross sell opportunity’s across organizations .
Pros
- Product usage
- Upsell opportunities
Cons
- User interface
- Real time updates
- Engaging with high risk users
I have not used other CSM platforms but have trialed churn zero which had a much more user friendly interface, the cost was higher though
Do you think Planhat delivers good value for the price?
Yes
Are you happy with Planhat's feature set?
Yes
Did Planhat live up to sales and marketing promises?
Yes
Did implementation of Planhat go as expected?
Yes
Would you buy Planhat again?
Yes
Comments
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