Overall Satisfaction with Playvox
It's used for quality purposes to deliver the quality reports to all employees within the organization, Quality checks, Allowing employees to check their score cards and errors month by month.
- Effectiveness Report.
- Response Quality Report.
- Response Time Reports.
- Playvox integrates well with other software we use
- Good choice for Quality Assurance.
- Easy to acquire and run new processes.
- Real-time postings
- Playvox additionally permits a specialist to have some good times when on break, answer open inquiries, and still return to work thereafter; in this manner, prompting more joyful specialists and better communications with Clients.
- Business goals incorporate the capacity to meet measurements. Playvox permits the specialist to see their zone for development. This outcomes in a positive effect on a business.
- Workers report understanding the assumptions on any association, and instructing straightforwardly to them causes them to feel more sure they are managing their responsibilities competently, and more certain they can get the assistance they need if any territory needs improvement. They feel, by and large, that the organization is more put resources into them.
- Freshdesk and Zendesk Chat (formerly Zopim)
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes