Playvox gathers us
Updated April 16, 2021

Playvox gathers us

Mostafa Hesham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Playvox

It's used for quality purposes to deliver the quality reports to all employees within the organization, Quality checks, Allowing employees to check their score cards and errors month by month.
  • Effectiveness Report.
  • Response Quality Report.
  • Response Time Reports.
  • Playvox integrates well with other software we use
  • Good choice for Quality Assurance.
  • Easy to acquire and run new processes.
  • Real-time postings
  • Playvox additionally permits a specialist to have some good times when on break, answer open inquiries, and still return to work thereafter; in this manner, prompting more joyful specialists and better communications with Clients.
  • Business goals incorporate the capacity to meet measurements. Playvox permits the specialist to see their zone for development. This outcomes in a positive effect on a business.
  • Workers report understanding the assumptions on any association, and instructing straightforwardly to them causes them to feel more sure they are managing their responsibilities competently, and more certain they can get the assistance they need if any territory needs improvement. They feel, by and large, that the organization is more put resources into them.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

We use Playvox for an assortment of reasons. We use it to carry out objectives and telling specialists where they remain in rankings, as a pleasant method to talk about things that are not business related, present new spiffs and rivalries, just as give quality criticism to specialists from calls. My organization likewise utilizes it as an approach to refresh specialists with new and impending changes, collect input for ongoing changes, just as guaranteeing specialists are perceptive of late [instructions] by having specialists approve what was talked about, and different things.