Item: Playvox
Rating: 10
Author: Verified User

Overall Satisfaction with Playvox

Use Cases and Deployment Scope

Our company uses Playvox to assist and assess the customer experience. Thus, the platform serves exclusively to assist us in our work, bringing the necessary updates regarding all areas, in addition, we undergo quality tests carried out through the platform that assesses our performance and we receive responses and we can express ourselves about issues in our areas.

Pros and Cons

Pros

Verified quality test.
Complete knowledge base.

Cons

Perhaps the layout could be easier to read.
Because it offers a lot of information it can sometimes be difficult to find some things.

Return on Investment

As it is a site that condenses all the necessary information, I believe it is a platform that ends up being economical.

Key Insights

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

Likelihood to Recommend

Playvox is essential in my day-to-day at the company, as I can find all the information I need to perform my role. Our company directs us directly to it in all the doubts we have, and all updates are passed through it, so there is no possibility of working without it, what is most interesting is that it concentrates on a single platform everything we need.

Comments

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Playvox is an ideal multifunctional platform.